This is a public notice flyer to notify interested applicants of anticipated vacancies through the Modified DoD Direct Hire Authority. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will resolve the complete range of problems within the scope of activity operations and refer operational problems requiring highly specialized expertise to the appropriate technical expert. You will provide troubleshooting advice and assistance to customers and lead rapid response teams in response to customer service problems. You will serve on application implementation team to ensure customer service requirements are addressed and review technical and design specifications to address customer requirements. You will conduct trend analyses to identify areas where additional customer training and assistance is needed. You will develop, update and maintain a comprehensive database of technical problems and corresponding resolutions.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final secret security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: (1) Coordinating, executing, implementing and maintaining the installation of customer application systems; (2) Providing advice and assistance to customers and troubleshooting complex systems problems; (3) Reviewing technical and design specifications to develop customer performance requirements; and (4) Integrating a variety of systems development activities and new technologies. Additional qualification information can be found from the following Office of Personnel Management website:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVAL EXCH SERVICE COMMAND Naval Station Norfolk, VA 23511-4092 US
• Name: Marie Dobachesky
• Email: [email protected]