This position establishes the Senior Network Engineer position within the Digital Solutions Operations Department (TDS-OPS). The Operations Department is located within the Office of the Chief Information Office (OCIO) within the Office of the Treasurer of the National Gallery of Art.

Duties

Serve as senior network engineer to perform day to day technical support, troubleshooting, monitoring, installation and configuration of network infrastructure hardware, software, and systems in a 24x7 365 days/year, multi-cloud hybrid enterprise environment. Handle all physical aspects of network communications infrastructure including but not limited to copper and fiber cabling, Power-over-Ethernet injectors, UPS power systems, power distribution units, network/server racks, and telecom enclosures. The physical work includes but not limited to ordering, receiving, tracking, installation, configuration, troubleshooting, removal and disposition. Provide oversight and management of network operations infrastructure within the hybrid on-premises and cloud environment, including but not limited to, routing/switching, Wi-Fi, DNS/DHCP, firewalls, load balancing, VPN/remote access, and secured communications. Serve as principal technical authority and lead specialist with responsibility to ensure secure, efficient, and effective network operations and solution deployment. Communicate regularly with the development team, business, and operations team to ensure the security and confidentiality of data. Provide contracting officer representative (COR) functions and logistical support for requisitioning and invoicing, project planning and execution, system analysis and documentation support, and overall budgetary analysis and management. Review, analysis, and implementation of Cyber Security policies on the network infrastructure, interpreting results of monthly security scans and remediations. Design, Implementation and support of Zero Trust technologies. Provide cyber security-related hands-on technical skills to operate Gallery’s hybrid multi-cloud infrastructure.

Requirements

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• See "Other Information" section regarding Selective Service requirements.

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for the GS-2210-14. A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the GS-13 in the Federal service. Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-13 level in the Federal service, serving as technical expert to support network infrastructure operations under the strategic direction of the network operations manager, working in both a legal office and a museum or other cultural institution. Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application! Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Possess solid hands-on knowledge of IT networking with routing, switching, Ethernet copper and fiber cabling standards, Wi-Fi and associated security, subnetting, VLAN/VRF segmentation, VPN, DNS/DHCP/IPAM fundamentals, ACL/firewall policies, Multifactor authentication, load balancing, Citrix remote access, and general knowledge of Windows, Linux, and VMware operating systems. Ability to independently install/remove and physical network infrastructure components, to include but not limited to network/firewalls, servers, UPS units and batteries. The physical work often involves climbing ladders and work in narrow work areas during installation and servicing of the network infrastructure. Expert-level knowledge of AWS, Azure Cloud virtual networking design, configuration, and troubleshooting. Hands-on experience with performing COR with multiple contract types. Expert-level knowledge to interpret security vulnerability reports and be able to provide a solution and expert-level advise on alternatives. Hands-on expert-level knowledge RSA and other multi-factor authentication technologies. Hands-on experience with Zero Trust technology to include but not limited to Zscaler ZPA and ZDX architecture and implementations. Hands-on experience with deploying and operating PKI and encryption in an enterprise network environment. Knowledge of interpreting CISA and NIST security guidelines as applicable to the network infrastructure.  "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

Basic Requirements

Education: All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Requirements

Level	Education
GS-5 (or equivalent)	bachelor's degree
GS-7 (or equivalent)	1 full year of graduate level education or superior academic achievement
GS-9 (or equivalent)	master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
GS-11 (or equivalent)	Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

or

Experience

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate

GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

and

Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Contacts

• Address National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States
• Name: Staffing
• Phone: 202-842-6814
• Email: [email protected]