About the Position: Serves as a Visitor Services Coordinator with responsibilities to include implementation, management, and measurement of visitor services on a daily basis, for overseeing the Museum's docent and visitor services volunteer program, and evaluating the visitor experience. Visitor services interfaces with the majority of the museum staff and staff members of our supporting partners. The museum mounts public displays and hosts programs located at Fort Belvoir, Virginia.

Duties

Responsible for the operation and coordination of the volunteer service program for the National Museum of the United States Army. (NMUSA). Develop program plans and changes processes to comply with change to museum policies. Responsible for ensuring the competency of volunteers and takes appropriate corrective action where there are deficiencies. Writes volunteer service policies and any other correspondence which provides information to staff, volunteers, private organizations and others. Serves as liaison and point of contact for private organization volunteer services. Directs volunteers and all volunteer activity.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent must work a non-traditional work schedule that includes weekends and holidays.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing public speaking in the process of interviewing and or recruiting volunteers for an organization; developing short and long range program plans for voluntary service; and serving as a liaison for private organization volunteer services to maintain community contacts This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration. .OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address HT-APF-W3YUAA HQDA, USA, CNTR OF MIL HIST DO NOT MAIL Arlington, VA 22202 US
• Name: Army Applicant Help Desk