The James J. Peters VA Medical Center is recruiting for 2 Program Support Assistants (Eligibility) to provide a high level of administrative support and eligibility/enrollment expertise to the Medical Administration Unit to include the Community Based Outpatient Clinics (CBOCs), Outreach Program, and Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn (OEF/OIF/OND) Office, as well as the Emergency Room.

Duties

Some Major Duties include, but are not limited to: The primary function of this position is to make eligibility determinations for VA healthcare which requires an extensive knowledge of VA laws, directives, policies and procedures. They will also be responsible for monitoring daily uploads of changes to Veterans eligibility for health care benefits, researching eligibility issues such as unverified status of applications, pending applications for enrollment, expired enrollments, incomplete encounter management errors due to any administrative data input and updating demographic information. The incumbent will be responsible to ensure accurate, timely and consistent information is entered into the appropriate database. The position requires practical knowledge of computerized data entry and information processing systems, VA regulations and procedures and the skill to recognize the dimensions of the problems involved in these programs, collect the necessary information to answer inquiries, establish the facts, and take or recommend action based upon application or interpretation of established guidelines. Eligibility 80% The incumbent performs and coordinates administrative and clerical activities related to Veterans' benefits for the following programs: Registration/Enrollment, Veterans Health Identification Card (VHIC), Inpatient/Outpatient Care, Compensation and/or Pension, MyHealtheVet, Vet Link, Catastrophic Disability, OEF/OIF/OND, Agent Orange, Former POWs, Project SHAD, Ionizing Radiation Exposure, Persian Gulf, Purple Heart, Nose/Throat Radium Treatment, Financial Hardships, Military Sexual Trauma, Camp Lejeune, Presumptive Eligibility for Psychosis and other Mental Illness, Restricted Enrollments, Caregiver's Program, Veteran's Choice, Tricare, and CHAMPVA. Program Administration 20% The incumbent(s) will scan all documents pertaining to the registration process (DD 214, HINQ, 10-10EZ, etc.) into Vista Imaging within 48 hours of receipt. The incumbent(s) will review eligibility related reports and records and statistical computations for accuracy and propriety. Automated Medical Information Exchange (AMIE) requirements. Incumbent must have working ability to utilize Microsoft Word, Excel, PowerPoint, and Outlook software programs. Other duties, as assigned. All duties and responsibilities can be found in the PD # 37282-A Work Schedule: Tours Available: M-F 8AM-4:30PM and M-F 8:30AM-5:00PM Position Description Title/PD#: Program Support Assistant/ 37282-A Telework: Eligible, Ad-Hoc or as determined by the agency policy. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items. No special physical requirements are required to perform the work.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: For the GS-06 grade level, Applicants must have at least one (1) year of specialized experience that is equivalent to the GS-05 grade level in the Federal service in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience with automated systems, tracking of electronic files and systems. Experience with Microsoft office suite: Word, Excel, PowerPoint, Outlook programs. Verbal and written communication skills. Skill creating correspondence. Customer service experience. Experience managing administrative and clerical responsibilities in a clinic or office setting. Skill in capturing, entering and summarizing information and data. Experience identifying inaccuracies in the information, and make recommendations to resolve discrepancies. Knowledge of extracting information from various sources when this requires considering the applicability of information and considering determination, verification, or termination of eligibility status. Experience managing and maintaining department records and databases. You will be rated on the following Competencies for this position: Administration and ManagementClericalCommunicationCustomer Service (Clerical/Technical)Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Bronx VA Medical Center 130 West Kingsbridge Rd. Bronx, NY 10468 US
• Name: Yaneth Ferrer
• Phone: 718-584-9000 X6569
• Email: [email protected]