For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement. This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 23-DC-12107709-MS.

Duties

If selected for this position, you will join a well-respected team that is responsible for performing a variety of IT tasks associated with the day-to-day operations and administration of IT systems throughout the USAO-DC. Typical work assignments will include: Implements Help Desk policies and procedures to provide office-wide IT customer support. Participates with the Help Desk team in managing the implementation of a myriad of routine and complex IT incidents reported by customers directly to the Help Desk Section. Provides IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers throughout the USAO-DC. Participates in the installation, configuration, upgrade and troubleshooting of commonly used hardware and software systems within the organization. Monitors functionality, security and integrity of Intranet/Internet services; and recommends instituting a rigorous content management plan to provide users with appropriate information in an effective manner. Providing Intranet/Internet services that optimize customer experiences; works with the division/section liaison(s) to ensure that web pages are kept up-to-date; and troubleshoots and resolves problems with the delivery of Intranet/Internet services. Implements policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. Responsibilities will increase and assignments will become more complex as your training and experience progress. This position requires the ability to receive and retain a Top Secret security clearance with Sensitive Compartmented Information (SCI) clearance.

Requirements

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• This position requires the ability to receive and retain a Top Secret security clearance with Sensitive Compartmented Information (SCI) clearance.

Qualifications

QUALIFICATIONS: GS-9: To be eligible at the GS-9 level, you must meet at least ONE of the following conditions, as defined below: Specialized Experience, OR Education, OR a combination of Education and Experience. Basic Requirement for All Applicants: Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences: -Attention to Detail: Is thorough when performing work and conscientious about attending to detail.----Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. -Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. -Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience: One full year of specialized experience equivalent to GS-7 level work. Specialized experience is defined as experience that has equipped you with the competencies needed to perform the job duties. Examples of such experience are: providing technical and analytical assistance involving multiple IT specialty areas which support the information management needs of the office; assisting in providing IT customer support in troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customers; assisting with the installation, configuration, upgrade and troubleshooting of commonly used hardware/software systems; assisting in providing user training and assistance on a variety of routine applications and training, including orientation for new users; monitoring functionality, security and integrity of the networks and programs, by promoting awareness and understanding of adhering to systems security policies and procedures; implementing policies and procedures to prevent and defend against unauthorized access to systems, networks and data; providing input to local IT policy and planning. OR Education: One of the following types of education in a related field: Master's or equivalent graduate degree (such as an LL.B or J.D.); OR 2 full years of progressively higher level graduate education leading to such a degree. Education at the graduate level must be in an accredited college or university. OR Combining Education and Experience: Combinations of successfully completed graduate education and experience may be used to meet total qualification requirements. In order to qualify based on a combination, graduate education must be in excess of 1 full year. When combining education and experience, when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of the first two years is creditable. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov
OR
Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Contacts

• Address US Attorney's Office for the District of Columbia 601 D Street NW Washington, DC 20530 US
• Name: Ann Lawrence
• Phone: (202) 252-6695
• Email: [email protected]