The position is located in the Business Office, Medical Administration Service (MAS) at the Washington DC VA Medical Center. The primary purpose of the position is to develop and implement the ongoing training programs for employees with MAS as well as staff within other services that have responsibility for using MAS packages to perform their duties.

Duties

Developing and administering training programs for the MAS staff as well as administrative employees throughout the medical facility and Community Based Outpatient Clinics (CBOCs) Assesses training program quality and effectiveness for continuous improvement. Collaborates with supervisors and the Automated Data Processing Application Coordinator (ADPAC) to monitor and develop seamless processes within the service with the goal of improving efficiency, effectiveness and customer service. Develops the training plan each fiscal year, as well as the monthly training calendar of the training programs for the service, including the day, time and training location. Conducts and evaluates employee training needs In order to provide guidance to MAS management and supervisory staff on establishing and operating internal training programs, developing or obtaining/purchasing training aids and selecting appropriate training resources. Coordinates requests for training funds in accordance with established service priorities on special interest training needs. Provides training on scheduling packages, electronic waiting lists, eligibility and enrollment, means testing, beneficiary travel, encounter management reporting, clinic set up procedures, customer service, new MAS Initiatives, directives, processes, and Informational training material. Monitors quality program implementation and indicators designed to verify adherence to requirements, prevent errors and eliminate ineffective work practices. Investigates and analyzes adverse quality trends or conditions and initiates corrective action. Designs studies, training programs, and organizational strategies for identifying opportunities to improve customer service and process quality. Performs audits of training processes to ensure compliance with directives, prepares report of findings, and prepares training that addresses deficient areas. Applies analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of ADPAC and other programs. Applies Joint Commission standards relating to service operations to assure compliance and recommend improvements to meet standards. Applies comprehensive, practical knowledge of day-to-day operations to identify how mandatory changes affect employees in order to develop the training required for implementation. Implements, administers, and coordinates all aspects of the training and educational concepts in order to instruct all levels of employees, students, volunteers, and management. Maintains effective interpersonal relationships and negotiating solutions with supervisory, professional and nonprofessional staff, personnel and staff in other Services and facilities. Adjusts education materials and presentations to the level of the learner in order to maximize the learning process. Independently develops and plans the overall training program, including developing deadlines, priorities and training schedules to meet established goals and objectives. Communicates with individuals and groups, both VA and non-VA, at different levels with a wide variety of educational and socioeconomic backgrounds, divergent opinions, and priorities, by applying a variety of communication techniques. Utilizes technical competence with various automated data systems, such as VISTA, CPRS, and other applicable software for output/input and analyses of data. Reviews available resources and educational materials for appropriateness and selects or modifies these materials to address existing educational problems or needs. Conducts formal and/or informal in service and continuing education programs based on identified need.. Work Schedule: Monday - Friday, 8:00am - 4:30pm (Subject to change) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Training Specialist/PD513140 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): May be Authorized for highly qualified applicants. Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade (Step Increase SF 50) eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade (Step Increase SF 50). Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s). Supervising or administering a training program. Development or review of training/course materials, aids, devices, etc., and evaluation of training results. Working in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. OR, Basic Education Requirement: Must possess one of the following: Undergraduate and Graduate Education in a subject area related to Training Instruction OR Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s); OR Supervising or administering a training program; OR Development or review of training/course materials, aids, devices, etc., and evaluation of training results; OR Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis. You will be rated on the following Competencies for this position: CommunicationEducation and TrainingPlanning and EvaluatingProject ManagementTeaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some light physical effort may be required. There may be some walking; standing; bending; carrying of light items Including training paperwork or manuals, or small equipment, such as laptop computers, mobile LCD projectors; or driving an automobile. Incumbent may be susceptible to eyestrain from working long hours on the computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Washington VA Medical Center 50 Irving Street, Northwest Washington, DC 20422 US
• Name: Denicia Moten
• Phone: 228-2951358
• Email: [email protected]