This position is located in the Pharmacy Service at the Clement J. Zablocki VA Medical Center. The primary purpose of the position is to provide clerical support to Veterans.

Duties

Major Duties: Provides telephone support for Veterans who have prescription-related issues and concerns. Provides patient education via telephone on the medication refill process, the use of the automated telephone system, the use of the internet refill system, and general information of the pharmacy service. Opens and scans mailed-in refill documents. Assists patients with copayment issues. Assists with billing actions through local patient billing and national billing call center. Schedules and coordinates drug representative meetings with administrative staff. Prepares time and attendance data for the Pharmacy Division. Receives visitors and phone calls, and routes them based on knowledge of programs and operations. Prepares and submits purchases for office supplies and related materials. Performs as a personnel liaison, preparing requests for personnel actions, training requests, etc. Possesses knowledge of grammar, format, and department policy. Organizes and maintains an appointment schedule for visitors, meetings, and pharmaceutical manufacturers' representatives. Work Schedule: Mon-Fri 0730-1600; no weekends or holiday Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD20040O Relocation Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 08/31/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-4) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using proper grammar and formatting to prepare correspondence; knowledge of the function and duties of various hospital departments; acting upon incoming communication and referring to appropriate individuals; organizing and maintaining an appointment schedule for visitors and meetings; communicating information in a manner that is easily understood by persons from varying backgrounds. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. (TRANSCRIPTS REQUIRED) OR Combination: Applicants may also combine education and experience to qualify at this level. You must have successfully completed an equivalent combination of experience and education that is qualifying for entry level as described above. (TRANSCRIPTS REQUIRED) If you are currently serving on a Title 38 Hybrid appointment, you must be a fuil-time employee. You will be rated on the following Competencies for this position: Attention to DetailComputer SkillsCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary, however does require standing, ambulation, bending, lifting of objects of less than 25 pounds, and pushing of carts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Peter Dubravec
• Phone: 708-793-0506
• Email: [email protected]