This position serves as the main administrative support of the lodging program of the Navy.

Duties

This position is located at Unaccompanied Housing Naval Station Everett. Performs front desk and/or reservation functions for the lodging program. Ensures security and privacy of guests are maintained at all times. Must possess a welcoming manner and positive attitude; professionally interact and answer questions concerning hotel facilities to guests. Provide assistance in handling customer complaints, involving management as necessary. Utilized the Property Management System (PMS) to access the guest information, retrieve reservation information, change, cancel or register guest request. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keep the front desk and lobby area clean and neat. Maybe required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Maybe required to retrieve Lost and Found items and contact guest regarding lost or found items. Performs other related duties as assigned. Must be available to work rotating shifts on days, evenings and graveyard.

Requirements

Qualifications

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing.

Contacts

• Address NAVSTA Everett 1103 Hunley RD Bldg 94 Silverdale, WA 98315 US
• Name: Amalia Cagingin
• Phone: 360-396-5003
• Email: [email protected]