This position is located in the Physical Medicine and Rehabilitation Service, Boise VA Medical Center, Boise, Idaho. The Program Support Assistant performs highly complex administrative duties relevant to program functionality, development, evaluation and data system management in direct support of the Chief of Physical Medicine and Rehabilitation Service (PM&RS).

Duties

Major duties include, but it not limited to: The Program Support Assistant is responsible for the development, monitoring and sustainability of new and existing programs and their administrative functioning. In the absence of the Rehabilitation Medicine Coordinator (RMC), the incumbent will be the primary sole point of contact with duties relevant to program management and direct program analysis support. Maintain clinic grid schedules, cancellations and creation of new clinics. Ensure accuracy of clinics profiles and ensure timely submission. Verifies that appointment cancellations and no-shows are properly documented to maintain the accuracy of clinic utilization and clinic access statistical reporting. Types, reviews, and edits outgoing correspondence prepared for the service Chief, Director of Clinical Operations and Rehabilitation Medicine Coordinator for grammatical accuracy, appearance, content, and conformance with regulations and correspondence policy as required. Ability to work independently, using sound judgment and decision-making skills to determine processes, gather needed information and prioritize tasks. Assigned work is completed accurately, timely and presented in a logical format. Applies comprehensive knowledge and skills in the use of core Microsoft computer programs such as Word, Excel, Outlook and PowerPoint. Proficient in the use of office equipment such as fax machine, copiers and printers. Other computer functions include drafting correspondence and maintaining patient records within the electronic health record. The PSA serves as the primary timekeeper for PM&R employees and Fee Basis staff. Serves as the primary point of contact in the absence of the Rehabilitation Medicine Coordinator. Manage a wide variety of clinical program administrative elements. Incumbent is responsible for all service performance monitoring to include electronic health record note and encounter completion and compliance, clinic utilization, clinical access, no-show and cancellation rates, access, and consult management. Analyze workload projection, organizational processes, clinical workload management and Decision Support (DSS) Labor Mapping for PM&R. Assist in developing database tracking mechanisms, data extraction and synthesizing and preparing reoccurring and non-reoccurring statistical reports. Analyze data with the oversight of the RMC/Director of Clinical Operations in identifying process improvements. Assist in collecting data for Ongoing and Focused Professional Peer Evaluation and physician pay for performance data. Serves as the Automation Data Processing Applications Coordinator (ADPAC) for the identification and troubleshooting of computer and Information Technology (IT) phone related problems and repairs. Liaison between PM&RS and IT. Receives, reviews and sends all PM&RS incoming and outgoing mail. Distributes all mail items to the appropriate office/staff. Maintains office supplies and serves as the primary point of contact for ordering offices supplies, specialty items and maintain proper level of items. Work Schedule: Monday - Friday, 7:30am to 4:00pm Position Description Title/PD#: Program Support Assistant/PD60618A and PD60620A Physical Requirements: In an 8-hour day the majority if time will be spent sitting, walking, standing, carrying, etc. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. Applicants may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. For this vacancy, employees under the GS pay system must have held a GS-3 or higher position in the last 52 weeks to be eligible for the GS-5 grade level. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Minimum Qualifications, GS-5: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-4, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support for an office; collecting, compiling and tracking data and information; ordering and maintaining office supplies; reviewing all incoming and outgoing correspondence; and utilizing office automation software such as Microsoft Office (Word, Excel, Outlook and PowerPoint). NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts must be submitted at time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. NOTE: Transcripts must be submitted at time of application. GS-06 - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-5, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support for an office; collecting, compiling and tracking data and information; ordering and maintaining office supplies; reviewing all incoming and outgoing correspondence; preparing a range of correspondence and reports; establishing, updating and maintaining office files and records; and utilizing office automation software such as Microsoft Office (Word, Excel, Outlook and PowerPoint). NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Boise VA Medical Center 500 West Fort Street Boise, ID 83702 US
• Name: Patricia Murphy
• Phone: (505) 265-1711 X3703
• Email: [email protected]