This position is located in the Service Desk Services (SDS), Office of IT Services Management (OITSM), Center for Information Technology (CIT), National Institutes of Health, Department of Health and Human Services. The Telecommunications Specialist is responsible for the development, implementation, enhancement, and support of call center systems, technologies, and strategies.

Duties

Responsible for the development, implementation, enhancement, and support of call center systems, technologies, and strategies. Provides oversight and coordinate staff for coverage in all related areas. Plans, organizes, and directs studies to develop long-range studies and forecasts. Advises top level agency telecommunications and subject matter managers on applying new developments Conducts extensive analysis and coordination to determine telecommunications trends and plans. Evaluates and makes recommendations concerning overall plans and proposals for major agency and interagency telecommunications programs. Participates as a technical expert in interagency groups for resolving problems in existing telecommunications systems and programs requiring innovative solutions. Manages all radio communications systems used by the NIH community such as agency radio (FM two-way portable, mobile, console, etc.), physician as well as personal paging and other 24 hour emergency and special category communications systems. Coordinates maintenance of electronic radio equipment and associated assemblies, including the coordination of installation of transmission lines, antennae, towers, transmitters, receivers, consoles, and other related radio frequency equipment.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for a Telecommunications Specialist, GS-0391 position you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to the series and grade you are applying to. BASIC REQUIREMENT: Undergraduate and Graduate Education: Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. You must provide your transcript with a conferred date and degrees awarded information. If the conferred date and degrees awarded information is unavailable, you must provide a copy of the diplomas. OR Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis. OR Specialized Experience: Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. AND GS-12 For the GS-12 position, you must have one (1) year of qualifying specialized experience equivalent to at least the GS-11 level in administering communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology, sufficient to perform the duties of the position, such as: Administering communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology, sufficient to perform the duties of the position, such as: providing service desk services to customers of an organization; supporting Call Center functions; participating in projects, studies, or evaluations of telecommunications systems; resolving problems in telecommunications systems and programs; and implementing and maintaining radio communications systems. OR GS-13 For the GS-13, you must have one (1) year of qualifying specialized experience equivalent to at least the GS-12 level in the Federal service, obtained in either the private or public sector performing the following types of tasks: Evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology, sufficient to perform the duties of the position, such as: managing and providing service desk services to customers of an organization; performing complex projects, studies, or evaluations of telecommunications systems; participating in interagency groups to resolve problems in telecommunications systems and programs; determining telecommunications trends and plans; participating in contract teams for telecommunications systems; and implementing and maintaining radio communications systems. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/11975804

Education

If you are using education to fulfill the Basic Requirement you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees using education to meet the Basic Requirement prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Dr Bethesda, MD 20892 US
• Name: Kristi Bratcher
• Email: [email protected]