The position is located in the Veterans Administration (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), in the Research and Development program at the Asheville, NC, VA Medical Center.

Duties

The incumbent will provide project management support to research leadership in preparing reports and presentations pertaining to on-going research studies and all facets of the Research and Development program. The incumbent will identify and display necessary data and information for preparation for all inspections and audits to maintain a state of survey readiness. The incumbent will investigate and analyze data from various research files and databases to assist research leadership in preparing action plans following any audit or inspection finding. The incumbent reviews standard operating procedures and narrative reports to identify and correct apparent discrepancies with directive and regulatory changes. The incumbent identifies areas of concern for the program and creates new standard operating procedures to correct deficiencies. The incumbent's duties also include liaison support for multiple Service Chiefs, nonprofit corporations, staff, and other research officials, disseminating selected information between them and responding to problems or referring to appropriate staff. The incumbent ensures confidentiality of both oral and written information based on privacy protocols and standards. The incumbent must have expertise in identifying problem areas or inherent program weaknesses in work processes and procedures associated with the responsibilities of administrative regulatory requirements. These may include staff training, records, credentialing and privileging, curriculum vitae reviews, research scoping, and other operational necessities defined by directives. The incumbent will identify operational activities that meet, exceed, or fail to meet established criteria as stipulated by a variety of regulatory bodies such as the Department of Veterans Affairs' Office of Research and Development (ORD) and the VA Office of Research Oversight (ORO). The incumbent will prepare necessary documentation and provide a plan of action to correct deficiencies or streamline operations. The incumbent receives, reviews, and processes documents and reports in accordance with established procedures. He/she reviews documents and reports for completeness and enters pertinent information into an automated tracking system or creates spreadsheets/databases to track them. The incumbent is responsible for tracking over 50 pertinent research activities through various mechanisms, both automated and manual. The incumbent performs office automation duties using software applications such as word processing, spreadsheets, electronic mail, desktop publishing, calendars, databases, and/or graphics. The incumbent will establish and monitor a procedure and tracking system for Research Without Compensation Employees (WOCs) to ensure research regulatory compliance is fulfilled as well as ensuring that specific criteria from Human Resources, credentialing and privileging, OI&T, and education are met. The incumbent is wholly responsible for the onboarding of research WOCs and will update research leadership with tracking information on a quarterly or as needed basis. The incumbent assists the Program Specialist and ACOS with HR management of the program, assembling competency folders, assigning deadlines to meet HR goals for performance appraisals, and coordinating discussions between supervisors and employees. The incumbent is responsible for HRSmart tracking and compilation of data from HR dashboards. The incumbent serves as the backup authority for MSS actions and USA Staffing decisions in the absence of the Program Specialist for the research program. The incumbent handles all external and internal calls for the research program, ranging from government agencies to the public, and responds appropriately to provide first call resolution or appropriate routing to resolve questions and concerns. He/she anticipates and acts to meet the needs of customers by offering assistance and providing information in a courteous and respectful manner. Incumbent maintains professional relationships with supervisors, co-workers, and interdisciplinary hospital staff; demonstrates the ability to adjust to adversities, work under pressure, navigate interpersonal professional differences, function as an effective team member. The incumbent will use technology to enhance processes and decrease administrative burden on the team by ensuring program records are filed, retrievable, and in accordance with all applicable policies from facility, federal, and R&D governing bodies. The incumbent leads the program through various inspections, survey readiness drills, and accountability measures and is responsible for coordination of past and present data and record tracking. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Yes Virtual: This is not a virtual position. Position Description/PD#: Admin Support Assistant/PD044380Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 7 position you must have served 52 weeks at the GS 6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, various office skills; and carrying out day-today administrative support activities; Working in an administrative position which required preparing correspondence, reports and graphs utilizing a variety of computer program. Skill in the use of a variety of computer software such as Microsoft Word, Excel, Power Point and other software applications; Interacting with executive leadership in the VA and private sector, contractors, staff members as well as Veterans, their family members and/or legal representatives; Provide/submit requested information to ensure all due dates are met in a timely and satisfactory manner; Managing a fast-paced office to include, establishing priorities, set up, reschedule appointments; Use own initiative to follow-up on action items and time-sensitive issues with appropriate staff members. Selective Placement Factor: Clerk-Typist, Office Automation Clerk/Assistant, Clerk-Stenographer, Data Transcriber, and Positions with Parenthetical Titles of (Typing), (Office Automation), (Stenography), or (Data Transcription) In addition to meeting experience requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. Clerk-Typist, GS-2/4; Office Automation Clerk/ Assistant (any grade); (Typing) (any grade); and (Office Automation) (any grade): You will be rated on the following Competencies for this position: Analytical ThinkingCustomer Service (Clerical/Technical)Information ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Charles George VA Medical Center 1100 Tunnel Road Asheville, NC 28805 US
• Name: Cyreena Driver
• Phone: (919) 956-5541
• Email: [email protected]