The Program Support Assistant position is located in the Neurology Service at the Nashville campus of Tennessee Valley Healthcare System (TVHS). The Chief of the Neurology Service is responsible for the overall coordination of Neurology services for both the Nashville and Murfreesboro campuses of TVHS.

Duties

The Program Support Assistant provides administrative and technical support to the Neurology Service Chief, the Assistant Chief, the Administrative Officer, the Residency Program Director, Sleep Director, Stroke Director, Neurophysiology Director and over 40 Neurology Service providers and Staff members. The position includes a broad range of responsibilities and serves as a liaison between the Nashville and Murfreesboro campuses and two academic affiliates. Major duties and responsibilities include, but are not limited to : The Program Support Assistant will actively support clinic operations, including all aspects of clinic set up, cancellation, modification and usage. This position will oversee the process from start to finish, including working with Nursing Staff, Providers and Schedulers to ensure clinic space is available, nursing is properly staffed, and that scheduling instructions are relayed to all parties. The incumbent will independently assess how current clinics are functioning, and make recommendations if revisions are needed in existing clinics, such as adding additional appointment times, adding a make-up / additional clinic, or modifying slots to better accommodate our veterans. Monitor daily functions of all assigned areas, including but not limited to performance measures, electronic wait lists, consult review, RTC (Return to Clinic) order review and open encounters. The Program Support Assistant is the main Service Recovery Agent for the Neurology Service and will actively work with Patient Advocates in addressing patient concerns and successfully resolving the veteran's issue. The Program Support assistant will be responsible for working with Records Management and creating procedures and ensuring files have been correctly uploaded to Vista Image Display (and/or processing if required), and properly disposing of records in accordance with NARA (National Archives and Records Administration) guidelines. Knowledge of Macros in Excel for reports, and familiarity with Visio software, PowerPoint and MS Project to compile reports, export data, and provide information in a timely and clear fashion is necessary. Receives visitors and phone calls from people of all levels and ascertains the nature of the call or visit to direct to the person or call to the appropriate person or section. Checks in patients for providers and technician. Serves as timekeeper for Neurology Service at the Nashville campus. Maintains time and attendance reports for all staff. Prepares correspondence, forms and reports for the Neurology Service Chief and Assistant Service Chief and others utilizing typing skills, mastery of the English language, proper format, regulations governing release of information and other pertinent regulations. Maintains the appointment calendar for the Neurology Service Chief and Assistant Service Chief. Schedules meetings, appointments and conferences for the Neurology Service. This includes maintaining the agenda and minutes for meetings. Incumbent reminds supervisors of appointments and briefs supervisors on matters to be considered before scheduled meetings. The incumbent will work with the Administrative Officer to help coordinate administrative services for the Neurology Service at the Nashville campuses. On occasion the incumbent will be expected to provide backup support for the Murfreesboro campus. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD707210 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience providing clerical and administrative support in an office setting; using various office software such as Word, Excel, and PowerPoint; creating and generating reports; coordinating, planning, and organizing administrative duties; preparing meeting agendas and minutes; communicating orally and in writing to internal and external customers; researching various publications, manuals, handbooks, and policies; analyzing, extracting, tracking, summarizing, and compiling information for reporting and review; preparing correspondence; providing customers with consistent information according to established policies and procedures. You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although there may be some walking, standing, bending and carrying of light items, such as papers, books or small parts. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: Abigail Haley
• Email: [email protected]