The Program Support Assistant -The work of this position best matches grade 05 in both the Nature of Assignment and Level of Responsibility as described in the Grade Level Criteria in the Grade Level Guide for Clerical and Assistance Work. Handles conflict and problems in dealing with the customer constructively and appropriately. Incumbent will take into consideration the possible loss of sensory ability, i.e. deafness, blindness, or other disability, which may impair the communication process.

Duties

Duties include, but may not be limited to the following: Assists with clinic profile setup and modification requests. Uses qualitative and quantitative analysis techniques to formulate recommended clinic profile changes to improve utilization and efficiency of clinics; Performs work involving the collection, compilation, and/or tracking of data and statistical information, as well as preparing and developing reports. This includes participation in developing "lean" processes within the Service; Establish protocols for incoming data, creates internal databases, organizes written and computerized data, and retrieves data. Performs an analysis of the data and generates a variety of reports; Serves as the primary Automated Data Processing Application Coordinator (ADPAC) for the Service; Serves as the primary PIV Sponsor; Responsible for purchasing supplies and services using a government purchase card and for the timely and accurate reconciliation of purchase card orders. Incumbent will also monitor and maintain budget data on supplies and service funds control points; Coordinates meetings, and arranges for space, room configuration, completes minutes, agendas, and other administrative duties. Assists with other administrative functions such as copying and faxing; Performs Talent Management System (TMS) administrative duties within the database which includes assigning staff training and monitoring completion of staff training; Responsible for processing travel and training requests; Provides timekeeper coverage; Performs suspense item tracking; Develops routine plans or schedules using standard references and existing information; Based on defined objectives, determines specific steps, input required, and/or milestones; Assists with action plans relating to performance improvement initiatives and performance measures preparation; Assists with identifying resources needed to complete tasks. Work Schedule: M - F 0700am to 0330 pm Telework: This is not a virtual position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD12745A Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include performing three of the following tasks: interpreting and applying policies and procedures; preparing documents and reports in Microsoft Word and Excel; scheduling meetings; taking meeting minutes; and/or coordinating travel for staff. OR Applicants may substitute education for the experience required for the GS-05 level. OR Applicants may also combine education and experience to qualify at the GS-05 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: Patricia Leonard
• Phone: 0000000000
• Email: [email protected]