This position is located in the Government Accountability Office. As a IT Specialist (Accessibility) you will be responsible for defining, developing and delivering IT hardware, software solutions, and assist in the development of policy that meets requirements for specialized or unique needs including the needs of specialized units dealing with assistive technologies, accessibility and reasonable accommodations.

Duties

As an IT Specialist (Accessibility), PT-2210-3, your typical work assignments may include the following: Establish and maintain a baseline of assistive technology inventory including software (such as software licenses), hardware (such as ergonomic keyboards and mice, CCTV's, special purpose monitors), insuring that ISTS has enough on hand to meet customer demand. Provide appropriate and relevant technical guidance in the use, purpose, and requirements of hardware and software technologies that address a wide-range of reasonable accommodations needs for agency employees. Provide subject matter expertise on accessibility for various IT projects throughout the various stages of the project management life cycle. Design and conduct broad comprehensive studies and reviews of the latest trends in information technology, assistive technology and is able to understand, explain and articulate their impact on one another. Perform systems analysis and evaluation to assure technical compatibility of proposed new services and associated equipment with existing systems in order to maintain a secure and cohesive infrastructure. Develop and maintain Standard Operating Procedures (SOPs) to address specialized or unique information technology requirements for GAO customers. Develop processes and procedures for new situations that fall outside the customary SOPs. Provide technical guidance, instruction, and direction to contractor staff regarding the use, configuration, deployment and troubleshooting of assistive technology. Ensure that end-users receive responses to technical inquires regarding IT hardware, software, and technical configurations in a reasonable amount of time. Coordinate with the Agency's Reasonable Accommodations Coordinator, ISTS support personnel and the ISTS hardware and logistics management staff to oversee the performance and maintenance, as well as the distribution, provisioning and disposition of assistive technology software and hardware. Represent ISTS as the Accessibility Subject Matter Expert in inter and intra agency wide initiatives related to accessibility and reasonable accommodations.

Requirements

Qualifications

You may qualify for the IT Specialist (Accessibility), PT-2210-III Band Level if you fulfill the following qualifications requirements: You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services dealing with accommodations and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: The PT-3 position require one year (52 weeks) of specialized experience at the next lower band/grade PT-2/GS-13 level (or equivalent) in the Federal Service, or comparable private/public sector. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience must be IT related and is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as experience developing, and delivering IT hardware, software solutions, and assisting in the development of policies that meet requirements for assistive technologies, accessibility, and reasonable accommodations; and serving as an SME on IT assertive technology and providing guidance on section 508 and ISO/IEC 40500:2012. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Government Accountability Office Human Capital Office 441 G Street NW Washington, DC 20548 US
• Name: Karen Render
• Email: [email protected]