The Program Support Assistant (OA) is primarily responsibility is to organize and maintain the difficult, day to day administrative operations of the Health Information Management Service. The PSA is the primary point of contact for patients, medical center staff, VISN staff, community providers, and various other individuals who contact the Health Information Management department. The location of the position is the Office of the Chief, HIM Service, VATVCBHCS, Harlingen, TX.

Duties

Duties Include but are not limited to: Participates by assisting in the planning, review, and reporting of data/statistical results of the program. This is done by performance of work involving the collection, compilation and/or tracking of date and statistical information in support of the HIM program's operation including VISN Scanning Hub support which entails supporting Level 1-3 facilities in VISN 17. Establishes and organizes computerized data sets and retrieves computerized data. Generates a variety of reports based upon the data pulls performed. Identifies, initiates and organizes process for data collection for the program. Reviews documents and reports and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Maintains automated system of program-specific data to track and works with the Service Chief and/or Administrative Officer to implement a plan of action based on the data. Supports the HIM staff with timely completion of regular reports, controlling correspondence and action documents, regularly monitoring of the program's budget, and composes correspondence on own initiative. Prepares regular and recurring reports and other statistical data as it relates to scanning, HIT functions, Coding, CDI, ROI, Record Management, and fund control point management. Assembles and summarizes data, background information, and other pertinent data from the automated HIM applications and other sources. Responsible for properly recording and tracking performance measures data and performance improvements, to include assessing and compiling data from VSSC and other data cubes as appropriate. Responsible for completing and maintain current status for all national quarterly encounter updates to VCB clinics. Responsible for tracking, monitoring and retrieving data for all VCB staff exit clearances as it relates to the HIM Service requirements to include Record Management. Evaluates transactional histories, source documents and other documentation in cases where fraud or inappropriate processing of transactions is suspected. Maintains records of each Obligation and Control Point to ensure appropriate reconciliation at the close of the appropriate time period. On a regular basis, prepares reports on the status of funds in assigned accounts and activities and provides the information to the appropriate office.Incumbent will be the designated service Automated Data Processing Application Coordinator (ADPAC) and will be responsible for implementing a set of PC and VistA computer programs (application package(s)) developed to support the HIM service functions. In this capacity, the incumbent may act as an advisor to service management on service ADP needs, be a problem solving resource to co-workers for PC and VistA packages that are relevant to HIM, perform in a support capacity for developing reports and statistical compiler/reviewer, a trainer (demonstrating only basic techniques) relating to service and general needs, and between service and Ol&T personnel. Incumbent will process all ePAS and will maintain menus/keys matrix for all HIM staff roles. Incumbent will maintain dashboard with all service support contacts as it pertains to HIM applications and needs. The incumbent is capable of demonstrating the flow of health information and the retrieval of health information both within its section and throughout the outpatient facilities. The incumbent is knowledgeable of the processes as they relate scanning, HIT, ROI, Coding, CDI, and Record Management. Work Schedule: Monday-Friday 8:00 am to 4:30 pm CST Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description Title/PD#: Program Support Assistant (OA)/PD00446O Physical Requirements: Work is sedentary but requires walking, standing and carrying of very light weight items, such as patient records. Incumbent works extensively in the hospital computer system. Incumbent must have an even temperament and act in a professional manner during work performance.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/05/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the second year (in excess of the first 60 semester hours post high school) and specialized experience as described above, which meet the total experience requirements for this grade level. (TRANSCRIPT REQUIRED) Typing skill of 40 words per minute is necessary You will be rated on the following Competencies for this position: Clerical Data Management Financial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]