Who may apply: This announcement is open to all U.S. Citizens. Position is located in: Information & Technology Dir, Enterprise Services, Mission Support, Customer Care Center, ZTAIA. This job announcement may be used to fill similar positions on other teams in the I&T Directorate. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.

Duties

Oversee installation, upgrades, and maintenance of new and current telecommunications systems. Install and troubleshoot conference room collaboration equipment. Evaluate customers' needs, recommend and install telecommunications systems that best meet those needs. Run routine tests on telecommunications systems to ensure that all components are functioning at optimal levels. Perform diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults. Perform repair work and/or work with vendors to resolve issues. Work closely with the Customer Care Centers to investigate and resolve complaints/issues in a timely manner. Perform periodic security reviews and ensure applications and equipment are installed/maintained in a secure manner following organization policy. Configure and troubleshoot agency mobile devices Install and configure VoIP phones and softphone software. Manage and oversee team projects.

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Obtain/Maintain DoD-approved Cybersecurity Certification

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as experience providing customer support in the planning and delivery of IT services including the receipt, acceptance, configuration, installation, and movement of all personal computers and equipment, as well as troubleshooting, providing customer assistance in problem resolution, and/or training, in response to customer IT requirements. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]