Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Duties

This Program Specialist position is located in Enterprise Support (ES), Training and Development (T&D), Training Centers Division (TCD), TSA Academy WEST, Transportation Security Administration (TSA), Department of Homeland Security (DHS). Duties include but are not limited to: Working in partnership with IT and an Organization's Accountable Property Officer to manage the inventory for cell phones, tablets, data devices and other wireless technology. Advising managers, supervisors and employees to resolve technical issues and perform diagnostics and troubleshoot software and hardware problems to provide support and minimize interruptions in Training & Developing T&D's ability to support TSA's mission. Providing routine diagnostic support and assists in identifying/defining system issues and requirements. Analyzes IT systems including hardware and software systems; schedules deployment and installation of IT systems. Provide guidance, and oversight to the Assistant IT point of contact for coordination of all IT-related issues for a Training and Development (T&D) personnel to include deployment of data and Voice-Over-Internet- Protocol (VOIP) equipment; procurement of peripheral equipment (e.g., printers, scanners, encrypted storage devices, etc.); ensures space, cleanliness and organization for all T&D HQ common areas including conference rooms, mail and copier rooms, network printer stations. Develops and implements plans and procedures for acquiring and managing IT equipment, and disposal of property at the end of the life cycle. Provide operational service support and manages space utilization for workstations, and serves as the key control officer and facility coordinator. Assist in maintaining accurate inventory asset information, (e.g., serves as property custodian, and assist Accountable Property Officer (APO) to update user/equipment records.). Review specifications for procurement of new but established software to ensure compliance with security requirements at the systems or LAN level. Requesting closeout of an organization's network accounts, email and Virtual Private Network (VPN) accounts and return of technology equipment and wireless devices when employees depart the agency, and ensures new employees receive required IT equipment. Keep abreast of technological developments and make effective use of technology to achieve results and ensures access to and security of IT systems. The major duties described above reflect the full performance level of this position. Typically, the lower pay band (H Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.

Requirements

Qualifications

To qualify for the SV-H Pay Band (equivalent to GS-12), you must have one year of specialized experience at the SV-G or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Providing IT support in an organization's Training Program; and Applying policies and procedures for the operations of telecommunications media. To qualify for the SV-I Pay Band (equivalent to GS-13), you must have one year of specialized experience at the SV-H or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Monitoring the operations of training simulation platforms; and Providing IT services that support training programs requirements, network protocols and standard practices; and Applying Federal Government Information Technology (IT) security protocols. principles, policies and procedures to ensure wired and wireless networks are in compliance. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Contacts

• Address ES - Training and Development 6595 Springfield Center Dr Springfield, VA 22150 US
• Name: HC ServeU Customer Care
• Email: [email protected]