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Job opening: IT Specialist (CUSTSPT)

Salary: $69 996 - 90 992 per year
Relocation: YES
City: Omaha
Published at: Aug 09 2023
Employment Type: Full-time
Open to the first 50 applicants or until 08/17/2023 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. The duties of this position must be performed in Omaha, Nebraska. This is NOT a Remote Duty Station.


Serves as the regional Unified Communications applications manager supporting all Microsoft 365 applications including SharePoint, OneDrive, Word, Excel, PowerPoint, and a variety of M365 apps. Manage and maintain mobile device program for the region to include, but not limited to, distribution of information regarding configuration of mobile devices and training others to configure mobile devices; writing standard operating procedures and other materials; and meeting regional and national leadership goals. Provide installation, troubleshooting and support for mobile devices for local and remote customers. Address problems; install, configure, troubleshoot, and provides maintenance and training in response to customer requirements or inquiries. Perform additional duties as assigned. Physical Demands: The work is primarily sedentary; however, some work may require walking and standing in conjunction with customer site visits, travel, and attendance at meetings and conferences away from the work site. The work may also involve carrying light item, such as papers, books, or small parts; lifting, with assistance, various pieces of IT equipment such as computers, components, and printers; or driving a motor vehicle. The work does not require special physical effort. Working Conditions: Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work may occur in research facilities or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, or other protective equipment.



All qualifications must be met by the closing date of this announcement-08/17/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. BASIC REQUIREMENT: To qualify for this position at both the GS-12 and GS-13 levels, you must meet all of the following basic requirements. Your experience related to the following should be documented in your resume. If this experience is not documented, you will be found not qualified. 1). Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2). Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3). Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4). Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Experience with major information technology (IT) and/or communications systems/functions managed and maintained by Units; Experience implementing new network operating systems hardware and software and develops base wide network operating procedures; Experience maintaining an inventory of all network hardware and software; Experience provides customer technical assistance and support for all users; Experience providing ongoing technical support to customers to ensure proper functional use of equipment and programs. You must include years, months and hours per week worked. -OR- EDUCATION: Successful completion of at least 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree, or a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.


  • Address Interior Region 3, 4 and 5 601 Riverfront Drive Omaha, NE 68102 US
  • Name: Central HR Central Team
  • Phone: 402-661-1562
  • Email: [email protected]