The Dietetic Technician (Call Center) position is located at the Captain James A. Lovell Health Care Center (FHCC) in North Chicago, IL in the Nutrition and Food Services Division as the Nutrition Call Center Associate (NCCA). The incumbent provides administrative/ customer service support, enters meal orders into the Dietetics Software system and answers patient calls using Automatic Call Distributor (ACD) phone system.

Duties

Performs routine duties that require exceptional computer skills, proper phone etiquette, proficiency in special dietary procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Dietetics software required functions. The incumbent is responsible for handling patient meal service order, answering patient calls using Automatic Call Distributor (ACD) phone system, and entering meal orders into the Dietetics Software computer system. Major Duties: Practice proper business telephone etiquette while answering phones and use strong listening and speaking skills. Properly operate telephone equipment by transferring or placing calls on hold. Contact patients who have missed meals or to take meal order by telephone or personal visit to patient. Assemble meal tickets in numerical sequence by room and bed number for nursing units. Retrieve and print computerized information/printouts. Transfer patient menu preferences and keep Nutrition Call Center stocked with all supplies and file menus. Handle routine telephonic inquiries regarding patient meal orders, and maintains log of telephonic clinic inquiries/concerns. Assist in kitchen with delivery of patient/guest trays, restocking room service line, and lining patient trays. Verify physician order for unusual diets, conflicting modifications, and nutritional supplements. Perform other related duties as assigned. Work Schedule:(Full-time) (40 hours per week). 11:00 am to 7:30 am Virtual: This is not a virtual position. Position Description Title/PD#: Dietetic Technician (Call Center)/PD-06381-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2023. Experience: Must have six (6) months of general experience and six (6) months of specialized experience. General experience is (1) any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Specialized experience is experience that required application of the knowledge, methods, and techniques to perform the duties of this position being filled. Examples of specialized experience typically include, but are not limited to: working with the principles of modified diets; understanding correct portions of food; working with computerized medical records; familiarity with tray line procedures including set up, assembly and mechanics, tray distribution, and nourishment and tube feeding distribution; using computer operations, phones systems, and printers; communicating effectively while maintaining good public relations; following oral and written instructions; working under pressure and as a team member; organizing work, analyzing data, and working under time constraints; and the ability to successfully complete the medical center's modified diet classes. OR Education: Must have successfully completed at least 2 years of education above high school with at least 12 semester hours in subjects directly related to the work of the position being filled. This education must have been obtained in an accredited business or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. TRANSCRIPT REQUIRED OR Combination Education/Experience: Must have equivalent combinations of successfully completed education and specialized experience that is directly related to the work of the Health Technician (Dietetic) position. TRANSCRIPTS REQUIRED You will be rated on the following Competencies for this position: CommunicationComputer SkillsFood Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Must be able to work competently under pressure of deadlines. The work requires walking, standing, bending, lifting and carrying of light items, such as food trays, instruction material, books and manuals. DCC functions require long periods of sitting and moving about in an office environment. The work requires walking indoors and outdoors between buildings. Periodically, it is necessary to lift and/push equipment such as video-tape units used in employee education classes. Must be able to adjust to rotating days off and to alternating shifts including weekends and holidays. Incumbent is subject to continuous standing and walking, frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds. Discomforts may exist due to ventilation system and/or humidity changes in various buildings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064 US
• Name: Tammy McLemore
• Phone: (612) 217-1446
• Email: [email protected]