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Job opening: Supervisory Program Specialist

Salary: $57 118 - 74 250 per year
Published at: Aug 09 2023
Employment Type: Full-time
The incumbent serves as the Supervisory Program Specialist, Office of Community Care, Veterans Health Care System of the Ozarks (VHSO), Fayetteville, Arkansas, and is organizationally aligned under the Chief of Staff.


Responsible for planning, organizing, initiating, controlling, and coordinating all operational activities of the Choice and NVCC (Non VA Community Care) program at the VHSO (Veterans Health Care System of the Ozarks), Fayetteville Arkansas. As a technical representative in Choice and NVCC related matters, provides advice and guidance an eligibility for the following Non-VA programs: Non-VA Care Dental Non-VA Care Medical/Pharmacy Non-VA Care and contract Dialysis Non-VA Care Homeless Veterans Program Home Health Services Adult Day Health Care Non-VA Care hospitalization Authorized Claims Unauthorized Claims Millennium Bill Claims State Veterans Home PC3 Program Responsible for studying issues relative to treatment at the expense of the VA Includes eligibility determination, authorization, workload capture, and technical applications to support these activities. Participates in establishing administrative policies and procedures related to Choice and NVCC ensuring that written policies are within established laws, regulations, general counsel opinions, Chief, OCC, and National Office of Community Care Program Office. Develops independent VISTA/VSSC workload reports, identifies areas of inaccuracy or vulnerability, determines causes, develops corrective measures and advises the Chief, OCC. Responsible for determining budgetary, staff, space and other resource needs for allocation in support of annual expenditures of $100 million for the Choice and NVCC program. Analyzes expenditures for the different programs with the use of file-man applications, computer spreadsheets, etc., and makes recommendations relative to cost reduction or efficiencies. Analyzes and provides interpretation of workload and other data used in resource planning for Chief, OCC. Provides on-going training and guidance on the implementation of laws and VA directives/policies/procedures to the administrative staff throughout the medical center. Delegate's complete authority and responsibility to plan schedule and major projects for analysis and evaluation of Choice and NVCC programs and for improving organizational effectiveness. He/she develops project plan which includes identification of the work to be done, scope of the project and deadlines for completion. Completed projects, evaluation reports or recommendations are reviewed by the Chief, OCC, for compatibility with the organizational goals, mission, guidelines and effectiveness in achieving intended objectives. Responsible for the supervision and oversight of the planning, directing and managing the administrative support activities as they relate to the efficient processing of Choice and NVCC workload. Performs other duties assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm (Subject to change based on the needs of the Agency) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework on Ad-hoc basis. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD03087A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required



To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: possesses supervisory experience; conflict resolution skills; time management skills; possesses ability to organize and assign tasks; monitors and advises on performance; provides administrative support such as being a first point of contact for customers and routing information and effective written and verbal communication skills. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's degree OR equivalent graduate degree that pertains directly to the duties of the position. OR, You have successfully completed two full years of progressively higher-level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR You have a LL.B. if related. NOTE: Official/unofficial transcripts must be submitted with your application or your application will not be reviewed. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have some specialized experience but less than one year, and more than one year but less than two years of graduate education. You must compute the percentage of the requirements that you meet, and the total is at least 100% of the requirement for the GS-9 grade level. (Transcript AND Details of your work history must be provided in your resume; failure to supply sufficient details may result in not meeting the basic requirements for this position). You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical)Decision MakingInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The majority of work is performed in an office setting with adequate light, heat and ventilation. Typical office setting Is subject to noise caused by multiple visits by staff, equipment, and telephone interruptions when performing various functions on a dal basis. Work Is mostly sedentary; however, standing during presentations or training, bending, and carrying lifting is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.


  • Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
  • Name: SooJin Rademacher
  • Phone: 512-915-6978
  • Email: [email protected]


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