The Information Technology Specialist (Product Manager) position is located in the Department of Administrative Services (DAS), Administrative Systems Office (ASO), Systems Execution Division (SXD). The SXD is responsible for the development, maintenance, operations, and support of all administrative systems supporting finance, human resources, facilities, and general support.

Duties

This position will report to the Operations & Maintenance (O&M) Branch Chief in the Administrative Systems Office (ASO). The ASO is seeking a self-motivated professional Information Technology Specialist (Product Manager) to manage one or more products and platforms to support the Agency mission and objectives. The O&M Branch is responsible for the operations and maintenance of all administrative systems and interconnections. There are two primary functions: Product Management and Job execution. The product management entails the planning and managing of change requests and application releases, patch management and upgrades, security and internal controls assessments, user access, and communications with stakeholders and the user community. It requires close coordination with business partners, portfolio managers, and operations staff to ensure that the product is maintained and meets user requirements. The job execution function entails the daily, cyclical, periodic, and ad-hoc execution and management of all automated and manual jobs required to operate the application and support business objectives. The O&M Branch is also responsible for 11 enterprise level national administrative systems, over 50 local systems, and an array of custom bots, APIs, and low code solutions across a variety of platforms including COTS, modified COTS, and custom builds and some solutions are hosted by the Judiciary's data centers while others are externally hosted. The incumbent is responsible for coordinating government and contract staff to ensure that the products and platforms within their domain are maintained and meeting business requirements and all operations are executed expediently and on schedule. The incumbent may be required to participate in incident resolution outside of core hours at times of system degradation or outage. Additionally, several processes are executed off hours and throughout weekends to minimize user impact. The incumbent, with team members, must ensure proper management and staff support. The ideal candidate must be comfortable in managing priorities among competing requirements, interacting with all levels of management, effective in managing high visibility high risk processes and effective at crisis management. The duties of this position may include, but are not limited to, the following: Serving as liaison between the end users (court and AO), ASO Portfolio Managers and ASO Branch Chiefs to ensure that requirements, services, capabilities, and status is fully understood among stakeholders. Working with the Portfolio Managers and Branch Chiefs to maintain the five-year strategic plan and the current year tactical plan to ensure continued compliance with vendor and external/internal agency requirements and updates. Supporting the streamlining of all implementation efforts; and working in conjunction with other ASO teams and business owners, this includes liaising with teams in the areas of software development and client service desk operations to oversee issues and resolutions to determine trends or problem areas. Reviewing demonstrations, accepting changes, and coordinating releases; creating release charts, publish dates, and review dates to gain agreement from branch; and clarifying the intent and prioritizing change requests based on defined customer and stakeholder parameter. Managing the change control process and defining release content; preparing and leading Change Control Board (CCB) meetings; ensuring that sufficient items are groomed appropriately and timely; maintaining the backlog; preparing and conducting the release planning meetings; and preparing and distribute release artifacts. Assisting with the creation of requirements stories and use cases; software acceptance testing, creation of test cases and acceptance criteria; and assisting with the development of communications and training materials. Reviewing demonstrations, accepting changes, and coordinating releases; conducting meetings to discuss product status, review project/release status, discuss upcoming releases, issues, and deployment tasks; and informing the team members on priorities. Monitoring portfolio projects progress through product status meetings and PM artifacts; understanding and communicating change impact on releases; working with branch chiefs (or their designated representative) on each release; and creating release charts, publish dates, and review dates to gain agreement from branch.

Requirements

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below: Managing multiple systems across multiple technology platforms and hosting strategies; Providing oversight and direction to contract staff and third party vendor staff; and Ability to work with stakeholders and users to assess their needs, provide assistance, and resolve issues. Highly Desired: Experience managing and supporting enterprise systems such as PeopleSoft, Momentum, Tririga, and SuiteCRM. Knowledge and experience with enterprise national system management and support. Knowledge and experience working with a diverse and national user population. Applicants with the following certification is highly desirable. Project Management Professional (PMP) Certification

Education

This position does not require education to qualify. However, a bachelor's degree (BA or BS) from a four-year college or university in computer science, business, or a related field is highly desired.

Contacts

• Address Department of Administrative Services One Columbus Circle, NE Washington, DC 20544 US
• Name: Christina Stokes
• Phone: 202-502-3800
• Email: [email protected]