This position is located in the Department of Homeland Security (DHS), Office of the Chief Information Officer (OCIO), Springfield, Virginia.

Duties

The primary purpose of this position is to function as a senior IT Specialist and lead complex IT work projects and assignments. The incumbent will provide analysis and advice on complex program related information technology (IT) issues or problems to meet agency missions. Duties performed: Manages special projects that have a significant impact on the delivery of customer support services. Represents the customer support office in planning for the installation and implementation of new systems (e.g., upgrade to a new operating system). Keeps abreast of changes in customer mission requirements through interaction with management in customer organization. Analyzes, designs, develops, customizes, and implements a wide range of complex hardware and software to support large-scale Local Area Network and Wide Area Network systems. Provides technical support to computer personnel and users throughout the agency engaged in the development and implementation of the systems and subsystems required to meet the data processing needs of the agency.

Requirements

Qualifications

Applicants must demonstrate that they meet the Experience requirements as noted below. You must have IT-related experience demonstrating each of the following four competencies: (1) Attention to Detail- Implementing changes to IT systems; (2) Customer Service - Recommending changes needed to address customer requirements; (3) Oral Communication- Clearly communicating customers' needs to development teams; and (4) Problem Solving - Troubleshooting customer issues to find a resolution. AND Specialized Experience:GS-12: Applicant must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-11 level in the Federal service (obtained in either the public or private sectors) performing the following duties: Supporting IT projects related to delivery of customer service; Recommending improvements to implementation plans for new systems; Providing technical advice to others regarding IT systems; and Analyzing existing databases to recommend upgrades. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Only the first five pages of your resume will be used to make an eligibility/qualifications determination. All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Department of Homeland Security Headquarters OCHCO/HRMS/MS #0170 6595 Springfield Center Drive Springfield, VA 20598-0170 US
• Name: Philadelphia Services Branch
• Email: [email protected]