The position is with the Department of Veterans Affairs (VA), Veterans Health Administration (VHA) and serves as the chief of the Outpatient Support Section (OSS) in Medical Administration Service (MAS) at the Tallahassee Outpatient Center. The North Florida/ South George Veterans Health Care System (NF/SGVHS) currently consists of two medical center divisions, three outpatient clinics, and eight community-based outpatient clinics

Duties

- Serves as the Scheduling Manager for the NF/SGVHS and seen as a primary resource who is also responsible for scheduling oversight, guidance, operations and management, outreach and education, as well as program related customer service and for controlled correspondence management. - Responsible for policy and procedure development and communication to staff, with implementation of applicable VHA directives. - Serves as a primary POC and SME to all outpatient clinics and Administrative Officers regarding access to care, workload, scheduling operations and procedures, telecommunications, insurance buffer capture and outpatient services. - Formulate and maintain OSS budget per program based on need to include Fund Control Point Management. - Monitors OSS monthly access data by program. Incumbent is responsible for tracking and monitoring all performance assessments and improvement activities against established targets. - Serves as a primary resource for the medical center as it relates to access operations and is a key participant in all external and internal financial clinical management and planning efforts. - Actively participate with a variety of Medical center committees, as they relate to the position. Participate in regularly scheduled and/or ad hoc telephone conferences and in person meetings with VISN CFO, BIM and CBO staff. Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD06006A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1.) Serving as a primary POC and SME to all outpatient clinics and Administrative Officers regarding access to care, workload, scheduling operations and procedures, telecommunications, insurance buffer capture and outpatient services. 2.) Providing managerial oversight with a full range of supervisory responsibilities for staff and related Business Office functions. 3.) Planning and coordinating work assignments and flow to ensure that coverage in all areas is provided and adequate cross training of staff for backup occurs. 4.) Serving as a primary resource for the medical center as it relates to access operations and is a key participant in all external and internal financial clinical management and planning efforts. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementCustomer Service (Clerical/Technical)Human Resources ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is performed in a typical office setting and mostly sedentary. However, there is frequent walking since most of the employees are located throughout the facilities. Some travel will be required. Recurrent rounds must be conducted, as well as minimal standing, bending, carrying of light items, such as papers, files, books, supplies etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Paris Thomas
• Phone: 5045072261
• Email: [email protected]