NIST works with industry and science to advance innovation and improve quality of life. We're looking for a IT Specialist (Customer Support) to join our team! This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.

Duties

Evaluate new infrastructure, software, and hardware components that support video meetings requested by the Creating Helpful Incentives to Produce Semiconductors for America (CHIPS) program Collaborate with the Department of Commerce on establishing comprehensive support plans for video meetings Lead the security authorization process for new products, design the OISM support model for video meetings, and provide hardware endpoint support and installation. Diagnose infrastructure deficiencies reported by CHIPS end users, introducing new methods to remediate issues, and set new monitoring standards for evaluating meeting experiences over Wi-Fi Provide CHIPS users with real-time in-person support and training for high-priority meetings

Requirements

• U.S. citizenship
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment
• Bargaining Unit Position: No

Qualifications

BASIC REQUIREMENTS: Applicants must possess IT-related experience demonstrating each of the four competencies listed below.: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IN ADDITION TO THE BASIC REQUIREMENTS: Applicants must possess at least one year of specialized experience equivalent to at least the GS-12 (ZP-III at NIST) level. Specialized experience is defined as: Experience working directly with video meeting software, particularly in terms of technical setup, support, and troubleshooting for large-scale meetings. Experience diagnosing and remedying network infrastructure deficiencies. Experience collaborating with different departments or agencies on technology projects. Experience with platform-specific video meeting hardware, such as Microsoft Teams and Zoom. Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application. The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook. Applicant Reconsideration

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Contacts

• Address Platform Services Division 100 Bureau Drive Gaithersburg, MD 20899 US
• Name: Nicole Kiess
• Email: [email protected]