Job opening: GUEST SERVICES REPRESENTATIVES
Salary: $15 - 19 per hour
Published at: Aug 03 2023
Employment Type: Full-time
This is a RFT (full-time) position located at the General Smalls Inn on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 35 hours per week. This position may be subject to holidays, nights, weekends and on-call work.
Duties
Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and. assigns to guests, makes and issues room keys, and may escort guests to
rooms as needed. Ensures that only authorized patron:; use government- sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records, Accepts
payment, makes change, and presents departing guests checkout statements. Prepares and safeguards
cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated
daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to
patrons. Maintains a professional appearance and demeanor at all times. Ensures required
information is received from guest and entered into guest folio. Prints backup reports from
property management system, Ensures housekeeping status of rooms is updated. Records and notifies
appropriate person/organization of maintenance problems reported by guests. Ensure front desk area
and lobby remains clean. Process Night Audit procedures and close credit card machines nightly.
Maintains the lost and found program. Ensures that customer service is the first priority, Performs o(her related
duties as assigned.
Requirements
- This position requires the incumbent to complete a background investigation with favorable results.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date.
Business Based Action
Military Spouse Preference
Outside Applicant Veteran
Spouse/Widow/parent of Veteran
Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactory complete a National Agency check with Inquiries (NACI).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Contacts
- Address JBLE Ft Eustis Sustainment Services Flight
633 FSS/FSCN
1413 Washington Blvd
Fort Eustis, VA 23604-5000
US
- Name: JB Langley-Eustis NAF HR Office
- Email: [email protected]
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