You are responsible for the completeness and accuracy of your application package. We encourage you to read the entire announcement before starting the application process. Qualifications and requirements must be met by the announcement closing date. This recruitment is subject to restrictions of the DoD referral system for displaced employees. Additional positions may be filled from this announcement up to 90 days after it closes.

Duties

Serves as the Change Management and process improvement project team leader in the Headquarters (HQ, Defense Commissary Agency (DeCA), Office of the Director/Chief Executive Officer (CEO), Change and Strategic Management Office. The primary purpose of this position is to facilitate CM and leads subject-matter experts to increase customer satisfaction levels and DeCA's business productivity. Position responsibilities include: Serve as a Change Management (CM) and process improvement project team leader responsible for the implementation of projects throughout the Agency using CM and Continuous Process Improvement (CPI) methodology and tools. Lead teams in CM techniques, value stream and process mapping, defining, and implementing process improvements on key initiatives that result in significant improvement in service delivery, reduced unit costs, increased quality, and effective and efficient use of DeCA resources. Manage the development and maintenance of methods and systems for measuring the degree to which project goals, objectives and metrics are being met. Inform the CM Officer of project goals, objectives, and metrics results and recommend appropriate corrective action(s). Act as a liaison between management, employees, and project teams working CM initiatives. Provide a variety of reports and other written work products. Prepare and deliver briefings or presentations in both formal and informal settings.

Requirements

• Must be a U.S. citizen or U.S. National.
• Must meet minimum age requirement. See the Additional Information section for more information.
• Male applicants born after December 31, 1959 must be registered with the Selective Service System by the announcement closing date or exempt from registration.
• May be subject to successful E-Verify check. See more information at https://www.e-verify.gov/.
• May be subject to a suitability or fitness determination, based on a completed background investigation.
• Must be able to obtain and maintain security clearance eligibility based on an appropriate background investigation.
• May be subject to a probationary/trial period.
• Direct deposit of pay is required.
• Physical Requirements: None.

Qualifications

In accordance with the Group Coverage Qualification Standards for Clerical and Administrative Support Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-cler.asp.applications To qualify for this position you must possess One year of specialized experience equivalent to GS-12 grade level that equipped you with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and is directly in or related to this position. To be creditable, specialized experience must be at GS-12 or equivalent under other pay systems in the Federal service, military, or private sector. Additional information is available in the Group Coverage Qualifications Standards. Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Volunteer Experience: Your experience refers to paid and unpaid experience, including volunteer work done through a National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Examples of qualifying specialized experience: Change managed experience, Change Management trained-certified and/or Black Belt trained-certified . Lead, advise, and communicate CM, CPI, and L6S principles, concepts, and methodologies. Plan, facilitate, lead, and work CM, CPI, and L6S projects. Communicate theories and techniques of data retrieval and data manipulations procedures, analysis, and workflow improvement. Identify waste, defect, customer service, and other product or service quality improvement opportunities. Analyze and evaluate data to develop creative solutions. You must also meet the following requirements by the announcement closing date: Current and former federal employees in either the competitive or excepted service and current federal employees applying under VEOA eligibility are subject to time-in-grade. You must have served 52 weeks at the next lower grade level to be eligible for promotion. See the Required Documents section to learn what documents are necessary to show you meet this requirement. The next lower grade level for this position is GS-12. Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens."

Education

Education may not be substituted for specialized experience at this grade level.

Contacts

• Address DECA HQ 1300 E Avenue Fort Gregg-Adams, VA 23801-1800 US
• Name: DeCA HQ Servicing team
• Phone: 614-692-2331
• Email: [email protected]