Employee will serve as an Information Receptionist (Office Automation) assigned to the Veteran Experience Office located at the Veterans Healthcare Medical Center in Lexington, KY.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties will include, but may not be limited to the following: Providing wayfinding and transport assistance to Veterans and visitors throughout the entire campus. NOTE: This position will require much walking, standing, pushing wheelchairs, and physically assisting disabled Veterans in and out of their vehicle Serves as the initial and final point of contact for guests and patients entering and leaving the facility and is the key influence towards patient/public perception. Exercises oversight authority and oversees daily workload and operations of volunteer ambassadors and provides guidance to volunteers. Pulls daily admission statistics and reviews number of patients to be visited. Collects patient feed-back using comment cards from, both in-person and over the phone; uploads the information daily and ensures the integrity of the information remains intact. Serves a liaison between patients and services and take action to resolve issues on-the-spot that are within the realm of responsibility, all in a manner that creates loyalty and improves patient and customer satisfaction. Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect, and dignity to others; relates well to people from varied backgrounds and different situations. Greets and directs telephone callers and in-person, provides information about the organization; provides assistance and wayfinding to ease the experience of the patient, customer and visitors. Operates computer and photocopy machine to copy forms, letters, etc., assuring the protection of sensitive data, both printed and electronic files. Transports patients from their vehicles to their destination from ward-to-ward or ward to clinic, and back to their vehicle at discharge. Performs other duties as necessary. Work Schedule: Monday-Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. ENGLISH LANGUAGE: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. In order to qualify for this position, applicants must possess at least one of the following minimum qualifications: EXPERIENCE: Requires one year of general experience defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Successfully completed 2 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. -OR- COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationComputer SkillsCustomer ServiceInterpersonal Skills IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]