This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will advise personnel on alternative approaches to solve customer issues. You will oversee the processing of facility service calls within the NAVFAC Washington AOR. You will manage a schedule and distribute work to execute the daily workload. You will follow guidelines and implement policies and procedures. You will create written reports to update managers and stakeholders, and regularly review maintenance system data. You will use Maximo Enterprise Maintenance Management System to prioritize and manage work (e.g. service calls, preventative maintenance, vehicle maintenance and dispatch, material procurement and receipting).

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver?s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• You will be required to complete training, obtain, and maintain a government credit card to make official government purchases for goods and services.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Providing customer service, using strong communication skills with internal and external customers utilizing a Computerized Maintenance Management System; 2) Processing of emergency and routine facility service calls; 3) Manage a schedule and distribute work to execute daily workload; 4) Follow guidance in order to implement policy and procedures; and 5) Develop and issue reports and review maintenance system data to identify issues and areas for improvement in a call center. NOTE: This information must be supported in your resume to be considered for the position Additional qualification information can be found from the following Office of Personnel Management web site: General Schedule Qualification Standards (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

Successfully completed a Ph.D. or equivalent doctoral degree.
OR
Successfully completed three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent degree.
OR
Successfully completed an LL.M. degree that is related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiringpaths/students/federal-occupations-by-college-major/
OR
Have a combination of experience and graduate education as described above that equates to one year of experience. My percentage of the required education plus my percentage of the required experience equal one hundred percent.

A transcript must be submitted with your application if qualifying using education.

Contacts

• Address NAVAL FAC ENGINEERING CMD WASH 1001 North St SE 208 Washington, DC 20020 US
• Name: NAVFAC Washington Human Resources Office
• Phone: (202) 685-0616
• Email: [email protected]