Do you want to work together to unleash America's potential? Do you want to be part of a diverse and inclusive team, working with innovators to protect their ideas? As a Program Support Specialist, you will be responsible for providing assistance in managing the patent application process, oversee and review correspondence, provide high quality patent products and services as well as quality control improvement which are critical in our agency's mission patents and trademarks.

Duties

The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy. This role is the ideal next career step for you if: - You have comprehensive knowledge monitoring, reviewing and analyzing information related to specific docket areas to analyze workload and assess the status and progress of docketed cases; acts as directed which may involve forwarding notices/reminders or redistributing cases. - You have proficiency creating queries to extract data for analysis and comparison; initiates in-depth analysis of case documents and workflow processing to identify and isolate issues and reasons for the lack of progress. - You want to play a key role in identifying patent application processing issues and problems in the business areas; perform data analyses to identify anomalies and performs root cause analysis; develop and presents recommendations to support improvement of workflow, timeliness, effectiveness and efficiency.

Requirements

• Applicants will only be accepted from United States Citizens and Nationals.
• Your resume and question responses must demonstrate the job-related competencies.
• You must meet the definition of specialized experience.
• Required to pass a background investigation and fingerprint check.
• Must be registered for Selective Service, if applicable (www.sss.gov).
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.
• Time-in-grade/band requirements must be met by the closing date of the announcement.
• Suitable for Federal Employment

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available on the OPM website. Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-5. Specialized experience for this position includes: SPECIALIZED EXPERIENCE: GS-07 To be eligible for this position at this grade level, you must meet the basic requirements below. One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is assisting in performing investigative and compliance technical work; conducting studies of programs to identify trends in routine office efficiency and effectiveness; utilizing software and network applications; and coordinating and/or providing periodic special reports. OR One must have completed 1 full year of graduate level education or superior academic achievement OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: GS-09 To be eligible for this position at this grade level, you must meet the basic requirements below. One year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-07) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is performing investigative and compliance technical work; conducting studies of programs to improve office efficiency and effectiveness; utilizing software and network applications; and coordinating and/or providing periodic special reports. OR One must completed a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Please refer to the Qualifications section.

PLEASE NOTE: Equivalent combinations of education and experience are qualifying for all grade levels and positions for which both education and experience are acceptable.

Contacts

• Address PATS - Office of Data Management Office of Human Resources Mail Stop 171 P.O. Box 1450 Alexandria, VA 22313-1450 US
• Name: Eryn Murray
• Phone: 571-270-7406
• Email: [email protected]