The Program Support Assistant provides support for the the Administrative Officer, Surgical Service, having responsibility for planning, implementing, and evaluating administrative and technical support for multiple sections within Surgical Service. The Program Support Assistant serves as the service's liaison to Medical Administration Service, Finance/Payroll, Human Resources, Police Services, Clinical Informatics, Environmental Management Service and other Services.

Duties

The overall major duties include but are not limited to: - Provides excellent customer service to internal and external customers - Plans, implements and evaluates administrative and technical support for multiple clinical sections - Acts as the Records Liaison Manager for assigned clinical sections - In processing and termination for assigned house staff at the beginning and end of each academic year - Plans, develops and executes a system for providing required reports for assigned clinical sections - Acts as Information Manager for assigned clinical sections - Provides clerical support for the assigned clinical sections to include calls, emails and schedules - Provides timekeeping for assigned clinical sections - Manages clinic profiles for assigned clinical sections Work Schedule: : Monday through Friday, From 8:00am. to 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD05907A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/22/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Plans, implements, and evaluates administrative and technical support for multiple clinical sections plans, develops and executes a system for providing required reports for assigned clinical sections, provides clerical support for the assigned clinical sections, provides timekeeping for assigned clinical section. Must have clerical experience working in a medical office. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed Four (4) years above high school or a Bachelor's Degree NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 full years above high school level. Note that at the GS-05 grade level only education in excess of the first 60 semester hours (commonly two years, if attending full-time) is applicable toward using education to qualify. Transcripts must be attached to your application if using education to qualify. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: ClericalCustomer ServiceOrganizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary, but it typically requires walking, standing and bending, and may require carry of light items such as books, papers, instruments, lap tops, and other similar materials. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Paris Thomas
• Phone: 5045072261
• Email: [email protected]