This is a RFT (full-time) position located at the General Smalls Inn on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 35 hours per week. This position may be subject to holidays, nights, weekends and on-call work.

Duties

Responsible for leading the work of Lodging Guest Services Representatives assigned to the Lodging operation. As a working leader. performs the following duties: Distributes and balances workload among employees. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates automated data base on occupancy and checkouts. Ensures adequate stock supplies and equipment are available to do the work. As time permits, performs non-lead duties as lodging guest services representative. Receive guests, checks lodging and receipt slips; registers guests and assigns rooms; receives and distributes mail; furnishes information to guests on available facilities and activities; places calls; coordinates changes with supervisor requiring implementation by lodging guest services representatives; collects and consolidates information for status reports, prepares reports, collects money and prepares or oversees the maintenance records. Performs other related duties as assigned.

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date. Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Progressively responsible experience in clerical or office work of any kind in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position. Experience which demonstrates the applicant's ability to lead the work of others is desirable. Subject to satisfactory completion of National Agency Check. Must be able to read, speak, and write Engli h. Must meet state and legal age requirement for sale of alcoholic beverages.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBLE Ft Eustis Sustainment Services Flight 633 FSS/FSCN 1413 Washington Blvd Fort Eustis, VA 23604-5000 US
• Name: JB Langley-Eustis NAF HR Office
• Email: [email protected]