This position is located in the Office of the Chief Financial Officer (OCFO), National Finance Center (NFC), Government Employees Services Division (GESD), Government Insurance and Collections Directorate (GICD), Debt Management Services Branch (DMSB) in New Orleans, LA. The purpose of this position is to assist the Claims Section Head in maintaining an efficient program for the collection of Administrative Billings and Collections delinquent debts.

Duties

Reviews a variety of claims cases representing all degrees of complexity. Reports delinquent debts to credit bureaus and responds to debtor disputes regarding credit bureau reporting. Analyzes claims files to determine if all necessary collection steps were followed, and to determine what course of action is necessary. Performs research and analysis following guidelines of pertinent rules, regulations, and laws. Responds to inquiries and prepares written replies to inquiries.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below: To qualify for the GS-07: One-year specialized experience equivalent to the GS-06 grade level. Specialized experience is defined as: in the Federal Service or equivalent experience in the private or public sector performing the following duties: 1) Experience using a standard set of rules, policies and procedures to validate claims; 2) Experience reviewing and researching monthly reports related to delinquent debts. 3) Experience communicating orally and in writing to provide clear and accurate information; 4) Adapts guidelines and makes minor deviations to resolve specific cases; 5) Familiarity and use of the Mainframe computer systems; 6.) Use of Excel, Outlook and Word applications. Time in grade: One year at the GS-06 grade level is required to be eligible for the GS-07. Time-in-Grade requirements must be met by the closing date of the announcement. Applicants MUST submit an SF-50 that illustrates time-in-grade and reflects title, series, an grade. No Award SF-50 will be accepted. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. NOTE: This experience must be demonstrated on your resume/supporting documents.

Education

There is no substitution for education at the GS-07 grade level.

Contacts

• Address Office of the Chief Financial Officer 13800 Old Gentilly Road New Orleans, LA 70129 US
• Name: Shauniece Smith
• Phone: 202-740-1106
• Email: [email protected]