This position is telework eligible and is not remote eligible. Please review requirement section for details. This entry level position is located in the U.S. Department of Education, Office of the Secretary, Office of Management and Planning, Executive Office. Noncompetitive promotion to the next level is contingent upon completion of all qualification requirements, recommendation of the supervisor and demonstration of work performance.

Duties

APPLICATION LIMIT: This vacancy announcement is limited to the first 50 applications received and will close at 11:59PM Eastern Time on the day that we receive the 50th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. 

Requirements

• Relocation will not be paid.
• Males 18 and over must be registered with the Selective Service.
• You may be subject to serve a one-year probationary period.
• Must be a US Citizen.
• Background Investigation is required.

Qualifications

Minimum Qualification Requirements You may meet the minimum qualifications for the GS-05, if you possess the specialized experience. Specialized Experience for the GS-05 One year of experience in either federal or non-federal service that is equivalent to at least a GS-04 performing two (2) out of three (3) of the following duties or work assignments: Experience serving as technician for monitoring customer support services covering IT equipment, software, systems, and trouble tickets. Experience understanding customer support for problem solving, integrating and managing functional operations of computer systems, software packages, and applications programs. Experience serving as a troubleshooter for operating system software problems, applications, and software interfacing problems of an unusual or difficult nature. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.  For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.  Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to communicate orally and in writing, technical requirements to non-technical personnel as well as prepare and present reports and represent the organization in interactions with other organizations, at the direction of the supervisor. 2.Knowledge of requirements in applying IT principles and methods; requirements analysis principles and methods; and procedures to plan and coordinate the delivery of an IT awareness training program for end users at all levels in the organization. Note: Applicants may meet the minimum qualification requirements for GS-5 and GS-7 positions in this series in two ways. These are described below as Alternatives A. These alternatives are designed to allow eligibility either through demonstrating prior computer-related education or experience (A).There is no written test for applicants who qualify on the basis of Alternative A.

Education

Information Technology Specialist - 2210

EDUCATION: A bachelor's degree or equivalent degree at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR bachelor's degree in one or more of the fields identified above that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks

OR

COMBINATION OF EXPERIENCE AND EDUCATION: A combination of experience and education at an accredited college or university equivalent to 4 years. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.

Foreign Education:

Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.  For further information, please click Foreign Education.

Contacts

• Address EDUCATION-OFFICE OF THE SECRETARY 400 Maryland Ave. S.W. Attn: Human Resources Services Washington, District of Columbia 20202 United States
• Name: La Shawn Charles
• Phone: 202-288-5960
• Email: [email protected]