This position is located in the Federal Trade Commission's Office of the Executive Director (OED), Office of the Chief Information Officer (OCIO). The Office of the Chief Information Officer (OCIO) oversees all IT services in support of the FTC's mission and strategic plan.

Duties

This position is located in the Federal Trade Commission's Office of the Executive Director (OED), Office of the Chief Information Officer (OCIO). The Office of the Chief Information Officer (OCIO) oversees all IT services in support of the FTC's mission and strategic plan: Standard end-user technology services to support hardware, software, peripherals, videoconferencing, and related storage, network services, customization, configuration, and upgrades such that all FTC staff can securely and reliably access IT services at headquarters, regional offices, while working remotely either at home or otherwise off-site, and at any time. Customer-specific services such as those that support FTC litigation activities in connection with law enforcement matters and most often in response to requirements identified by the attorney and economist IT stakeholder communities at the FTC. General oversight and management services such as those for strategy and planning, risk and policy management, customer service, cybersecurity, and security operations such that the FTC regularly applies industry best practices to improve performance of IT investments such as those practices identified in support of the Clinger-Cohen Act, the E-Government Act, and FITARA. The employee researches controls that affect the confidentiality, integrity, and availability of IT services and business requirements that affect the customer's satisfaction with IT services, develops multiple alternatives for management's consideration based on that research, makes a data driven recommendation, implements the recommended alternative, and maintains ongoing operations on approval from upper management. The employee's research and recommendations are influenced by best practices for eDiscovery, Federal Civil Rules of Procedure, Rules of Practice and the Freedom of Information Act (FOIA). Alternatives can include actions that change current practices for strategy, acquisitions, budget, planning, governance or the technology itself that support an IT service and often encompass activities outside the immediate organization and outside OCIO. In addition, employee can develop alternatives in coordination with upper management that require anticipation of future FTC or government wide policies, procedures, and demands of IT services. Research, resulting alternatives, implementation, and ongoing operations of recommended alternative should reflect a level of attention to detail such that peers and supervisors can independently verify completion and thoroughness of completed work through use of FTC data such as that for budgets, acquisitions, governance, performance management, enterprise architecture, and customer feedback. Peers and supervisors within the immediate organization can use information discovered and shared through completed work to support quantitative trade-off considerations for senior decision makers. Each proposed alternative should reflect a complete solution that can include but is not limited to: On the basis of general design criteria provided, develop and deploy modifications to parts of a system that required significant revisions in the logic or techniques used in the original development Identification of system interrelationships to inform considerations for security and information management Sequencing of activities necessary to complete implementation of any recommendation through consultation with peers and customers Management actions that impact activities related to governance, budgeting, contracting and general resource allocation Anticipation of industry trends that affect FTC and government wide policies and procedures related to IT service delivery (ex: cloud services, data center consolidation, cybersecurity standards, government wide acquisition vehicles, FEDRAMP, etc.) Based on the level of expertise demonstrated in the research, development of alternatives, and outcomes of the implementation, and anticipation of industry trends, the supervisor may assign the employee tasks that require coordination with upper management and across customer groups to design integrated services that enhance the user experience in support of the FTC mission. The employee shall perform other duties as assigned.

Requirements

• U.S. citizenship requirement must be met by the closing date of this vacancy.
• This position is subject to a background investigation.
• Males born after December 31, 1959 must register with Selective Service.
• You may serve a one-year probationary period under this appointment.
• You must meet time-in-grade requirement by the closing date of this vacancy.
• You must submit a copy of your performance appraisal with your application.

Qualifications

For the GS-13 level: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: Specialized experience includes demonstrated experience conducting research, data analysis and managing NIST 800-53 controls that affect the confidentiality, integrity and availability of IT services and ensure services meet the current and future business requirements to extend, enhance and or optimize services. In addition to the specialized experience requirements; for all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no education substitution at this level.

Contacts

• Address Federal Trade Commission 600 Pennsylvania Ave, NW Suite H-723 Washington, DC 20580 US
• Name: Dominique Hardy
• Phone: 202-326-3797
• Email: [email protected]