Serves as human capital subject matter expert within VEEP (Veteran and Employee Experience Program). Performs a variety of psychological based services and supportive functions to improve Veteran and Employee related activities for interventions that support Veteran and Employee Psychological Safety metrics, Patient Safety Survey Data, the All-Employee Survey, Employee Recognition, New Employee Orientation.

Duties

Recruitment/Relocation Incentive may be authorized for a Highly Qualified Individual. The primary duties are to serve as a human capital subject matter expert within the Veteran and Employee Experience Program (VEEP). The role requires performing a variety of psychological based services and supportive functions to improve the Veteran and Employee related activities. These interventions directly support Veteran and Employee Psychological Safety metrics, Patient Safety Survey Data, the All-Employee Survey, Employee Recognition, New Employee Orientation, Employee Engagement/Satisfaction metrics, Veteran and Customer Experience metrics and analyze the efficiency of Veterans Experience Office national program initiatives, as well as other administrative programs. This position will be responsible for developing, implementing, coordinating, and evaluating a comprehensive Employee Experience Program for over 6,000 employees throughout VANTHCS. In conjunction with Mental Health Leadership, this position will involve facilitating didactic lectures with trainees and medical students to support Medical and Associated Health Training Programs in their pursuit of providing high-quality patient experience. In addition, provide recommendations to maximize the organizations approaches toward implementation of sustainable Veteran Experience efforts Work Schedule: Monday - Friday from 0730 - 1600 OR 0800 - 1630 Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/ May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Social Worker (Program Coordinator), GS-13 (1) Experience/Education. One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. (2) Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. AND Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Skill in coordinating and implementing one or more specialty program(s), across the facility. (b) Skill in local policy and practice development, procedures, and/or practice guidelines for the program as prescribed by the program handbook or national directive. (c) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (d) Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. (e) Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. (f) Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. (g) Knowledge of organizational structure and impact on program operation Quality of Experience. Experience is only creditable if it is obtained following graduation with a master's degree in social work and if it includes work as a professional social worker directly related to the position to be filled. Qualifying experience must also be at a level comparable to social work experience at the next lower level Preferred Experience: Full, unrestricted advanced clinical license for the practice of Social Work from a US State or Territory Experience in cultural transformation in a healthcare setting Training in Evidence Based Psychotherapies Experience in overseeing organizational Leadership Development, Employee Recognition, Employee Engagement and Workforce Development programs Experience using sociological assessment tools Experience providing crisis intervention and case management services References: VA HANDBOOK 5005/120 September 10, 2019 PART II APPENDIX G39 The full performance level of this vacancy is 13. The actual grade at which an applicant may be selected for this vacancy is a GS 13 Physical Requirements: Light lifting: under 15 pounds; straight pulling (up to 1 hour); pushing (1- 2 hours); reaching above shoulder; use of fingers; walking (up to 3 hours); standing (up to 3 hours); repeated bending (up to 1 hour); ability for rapid mental and muscular coordination simultaneously; near vision and far vision correctable in one eye to 20/20 and to 20/40 in the other; both eyes required for depth perception; ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid permitted); climbing stairs; mentally alert; both legs required for operation of motor vehicle; and frequent keyboarding to operate a computer. Occasional Travel: The position requires occasional travel away from the duty station for local meetings; and infrequent distant meetings and conferences

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Verification of the degree can be made by going to the CSWE website: https://cswe.org/Accreditation to verify if that social work degree meets the accreditation standards for a master of social work. Note: If your school was accredited by CSWE at the time of graduation, but is no longer listed on the CSWE website, you must provide documentation of accreditation with your application packet. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]