About the Position: The primary purpose for the establishment of this job is to serve as a Supervisor over a group of Medical Support Assistants performing the duties of referral management in Womack Army Medical Center. Organizes and schedules the technical /clerical work in accordance with established priorities, policies and procedures. Assigns work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments.

Duties

Track and Book Referrals. Ensure Referrals Results are electronically documented. Organize, schedule and assign work to staff. Receive and resolve patient and staff complaints involving referral tracking. Apply knowledge of TRICARE Policies and database to manage and accomplish closure of Durable Medical Equipment (DME) and Right of First Refusal (ROFR).

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions from this requirement.
• A favorable National Agency Check with Inquiries (NACI) may be required for this position.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Defense (DOD) Civilian Employee (non-Army)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which is equivalent to the GS-06 grade level in the Federal service which includes having experience with disposition and tracking specialty referrals, rights of first refusal and durable medical equipment. Experience with compiling data to prepare reports for the Medical Facility, organizes and schedules work to be completed. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: CommunicationsComputer SkillsLeadership Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Contacts

• Address JT-DHA-DDAAFN DHA CENTRAL NC MARKET DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk