The position is in the Department of Veteran Affairs (VA), Veterans Health Administration (VHA), within the Eastern Oklahoma VA Health Care System and in Pathology and Laboratory Medical Service (P&LMS) at the Ernest Childers VA Health Care Center (THCC). The incumbent serves as a Program Support Assistant (PSA) performing a wide range of administrative, clerical, and technical duties common to the laboratory service.

Duties

The duties of the Program Support Assistant may include, but are not limited to the following: Reviewing test requests Checking to verify provider orders are in the system Processing orders Verifying patient information to include positive identification of patients and specimens Contacting clinic personnel in correcting or verifying requests Placing orders if patient arrives with no orders per provider request Monitoring outpatients waiting to have specimens drawn. Making sure patients are not waiting too long for blood draw. Managing workflow of the draw area. Following up with appropriate personnel within the various services of the medical center when corrections are needed Receiving all laboratory specimens from patients and other services within the facility Ensuring the clerical workflow effectively supports the needs of the clinic and make necessary adjustments Work Schedule: 7:30am - 4:00pm Monday -Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Laboratory Service/PD130620 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/26/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, verify laboratory orders in electronic scheduling systems and/or reports. Knowledge of basic medical terminology. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a full 4-year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to the position. The education must have been obtained in an accredited college or university. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond combination of specialized experience and education beyond the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. The education portion must include courses directly related to the work of this position. Preferred Experience: Prefer applicants to know basic medical terminology related to the laboratory. Demonstrate customer service skills. Some basic phlebotomy skills. You will be rated on the following Competencies for this position: CommunicationComputer SkillsCustomer Service (Clerical/Technical)Patient CareQuality AssuranceSpecimen Collection Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires manual dexterity, visual acuity, regular and often continual physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jack C Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee, OK 74401 US
• Name: Dawn Schissler
• Phone: 303-202-8572
• Email: [email protected]