This position is located at the VAMC Milwaukee, WI, in Community Care. The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution at VA expense through Community Care (PC3) programs.

Duties

Incumbent is the primary coordinator for scheduling of Community Care procedure in the Medical Center and all Community Based Outpatient Clinics (CBOC's) for urgent and non-urgent requests. Obtain requested reports, x-rays, labs, medical records, and any pertinent information required to complete the Non VA Care consult in CPRS. Answers automated call distribution line, processes requests for service and durable medical equipment. Prioritizes requested procedures based on urgency, combat veteran status, and compensations, and pension exams. Provides advisory and technical assistance to veterans and staff in answering questions. Determines the nature of veterans' needs, questions, or complaints. Provides necessary information to the staff and the patient, dealing with a wide range of problems including atypical and complex situations. Completes Community Care consults and scans all documents obtained into the Vista Imaging program assuring the corresponding report is linked to the appropriate consult, progress note title, and patient. Refers to VA policies, procedures, laws, and regulations to determine eligibility for services through the Non VA program under 38 U.S.C. 1703. Notifies patients of upcoming appointments via telephone call and/or letter and provides them with any restrictions that pertain to the requested exam. Documents all actions of the Community Care consult and alerts providers and/or subordinates of scheduling changes, recommendations by private institution, refusal of procedure by patient and patient no show. Actively enters Community Care appointments in Healthshare referral management and VISTA. Serves as a management advisor and resource person for the Medical Center and its Community Based Outpatient Clinics with the responsibility for performing a range of analytical studies and projects relative to the Medical Center's operations in the areas of management and productivity improvement, which includes effectiveness of work methods and resource utilization to the Non VA Care, Care in the Community, Choice First, PCS, or Community Care Programs. Work Schedule: Monday-Friday, normal business hours Compressed/Flexible: Not Available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD04415A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/01/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a S-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Must have at least one (1) year of specialized experience equivalent to at least the next lower grade, GS-5, level in Federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes: proven ability to apply rules, regulations, guidelines, policies, procedures, and other administrative laws governing the provision of medical benefits; knowledge of computer systems for the entry of data in the system to be used by staff in assessing eligibility throughout the facility; effectively communicate, orally and in writing, with a wide cross section of people possessing varying levels of understanding and comprehension; gathering data and statistics for studies reports and surveys; effectively and skillfully perform medical administration duties and to orient and instruct professional staff in administrative clinical functions; knowledge of patient scheduling, ancillary testing, referrals, and consultant procedures; knowledge of medical terminology, and medications and diagnosis; technical skill in the use of personal computers, including word processing, spreadsheet, graphic reports and data base software. You will be rated on the following Competencies for this position: Analytical ReasoningComputer SkillsCustomer Service (Clerical/Technical)Decision MakingFollow DirectionsManages and Organizes InformationMedical Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary in nature. Performed in a hospital setting, normal risks are associated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Clement J Zablocki Veterans Administration Medical Center 5000 West National Avenue Milwaukee, WI 53295 US
• Name: Lesley Hynes
• Phone: 414-712-8259
• Email: [email protected]