The Healthcare Operations Center (HOC) is an office reporting directly to the Assistant Under Secretary for Health (AUSH). The HOC serves as the centralized operational hub for Veterans Health Administration (VHA) and Department of Veterans Affairs (VA) leadership. This position reports to the Director of Integration and Implementation and the Executive Director, HOC, in VHA, VA Central Office, Washington, DC.

Duties

Program Management and Analysis: Serves as a conduit for VHACO program offices and field leadership to lead the coordination, development, and implementation of data and reporting streams across the system. Has expertise in health care management, resource management, personnel administration, customer relations management, business reporting, system design, and deployment operations. Participates fully with the Director of Integration and Implementation in problem resolution and decisions on integration and implementation, program development and realignment, manpower use, organizational structure, and other health care data management activities. Coordinates the work of several program leaders involving the feasibility, practicality, and effectiveness of existing and/or proposed standards, regulations, programs, and policies. Serves as an agency expert on oversight of national programs with precedent-setting issues. Assists with development and management of Integration and Implementation budget planning and execution, ensuring efficient use of government resources. Is responsible for meeting performance metrics and goals for the HOC, leading the strategic planning process, and ensuring it is linked to budget objectives. Leads or independently conducts special and/or confidential assignments as necessary to support senior leadership in executing the HOC and VHA mission. Ensures HOC legislative proposals and feedback pertaining to program integration and deployment operations are written and submitted in a timely manner. Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation and communication of work-related information. Leads, coordinates, plans, organizes, and carries through to completion program plans, program/policy analysis, data collection, legislative interpretation and analytical studies involving Federal and VA program and policies. Identifies critical areas, develops, implements, and monitors corrective action plans related to the HOC strategic plan. Reviews all written materials prepared by staff within the Integration and Implementation coordinators scope for the Director's signature and assures that communication is clear, management's views are accurately and effectively presented. Briefs VHA leadership on all implications of actions proposed and makes recommendations to approve, disapprove, or modify specific proposals, many of which have Department-wide impact. Develops conferences packages and ensures the Directors follows all guidelines as outlined by VHA policy and works with the Employee Education System (EES) and the Training Support Office (TSO) when a conference requires higher level approval such as the USH or the Secretary of VA. Program Implementation: Works across the organization to develop and propose integration and deployment approaches that contribute to improved healthcare delivery. Participates in agency-wide activities involving organizational alignment, functional assignment and staffing, and advises and makes recommendations to the Director of Integration and implementation on requests for organizational changes and realignments specific to the incumbent's project teams. Supervisory Duty: Provides supervision to Integration and Implementation staff and technical and administrative supervision to a unit of variable size, series, and grades depending on the project. Articulates and communicates to the unit the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases. Interviews candidates for positions in the unit; recommends appointments, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority. Carries out Equal Employment Opportunity policies and program activities Work Schedule: Monday-Friday, 8:00am to 4:30pm Telework: Ad-Hoc Position Description/PD#: Supervisory Health System Specialist/PD02904A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/24/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements (IOR): Positions in this occupational series have a requirement in addition to the standard of meeting Time in Grade and qualifying by specialized experience and/or education. Candidates must meet one of the following: Undergraduate and Graduate Education: Major study - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. In addition to meeting the IOR listed above: Specialized Experience: You must have one (1) year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization, that equipped you with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position and that is typically in or related to the position. Examples of specialized experience includes but not limited to: evaluation, interpretation, and development of projects and policies, management planning, coordination of resources and negotiation with top management officials within and outside the department. Analytical ability, interpersonal skills, expert knowledge, and experience, in the area of health care service administration, health care principles, theories and practices related to management of healthcare delivery systems, including budgeting, planning, and administration to analyze and evaluate broad and complex problems in this industry and recommend solutions. You will be rated on the following Competencies for this position: Healthcare Delivery Project Management Strategy and Implementation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary and does not require any special physical effort. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Employee may carry light items such as papers, books, and portable computer requirement or driving a motor vehicle relative to attendance at meetings. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VSHO - Operations 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]