The Program Specialist Work closely with Pharmacy leadership, staff, vendors, visitors, and patients as needed to provide information and assistance to facilitate effective and efficient operation of the Pharmacy Service.

Duties

Identifies gaps in data availability surrounding operational and clinical workload, cost efficiency, pharmacoeconomic impacts, and drug utilization. Utilizes high ?level skills in BISL, VSSC, VISTA, CPRS, Pyramid Analytics and Excel to develop reports Design, submission, and on-going maintenance of all face to face, telephone, and VA telehealth clinic profiles for the Pharmacy Service ( ~ 200 profiles). Completes audits for Pharmacy clinics and grids and has full authority to take corrective actions and report results to the Chief of Pharmacy. Implements clinic profile management initiatives under the direction of the Administrative Officer in collaboration with the Group Practice Management office (GPM). Has complete oversight and coordination of all Pharmacy consults (medication management, Pharmacy supply, prior authorization drug reviews, e-consults). Independently provides daily instructions and directions directly to providers by actively monitoring and evaluating consults status, age, and content of the consult via national database, VISN, and local management tools (VISTA, CPRS, Consult Toolbox 2.0, BISL) to ensure adherence to consult business rules (requirements to receive, schedule, and complete). Independently designs and requests builds on new consults that are needed for the service and management of team lists for consult responses. Maximize reimbursement for encounterable workload by independently analyzing daily reports from HAS regarding open encounters and unsigned notes/medication orders and develops/implements solutions to resolve all issues. Independently assesses grid structure across the entire service to determine if ICEP (improving capacity, efficiency, and productivity) standards and metrics are being met. Independently reviews population management dashboards that identify Veterans not achieving disease state goals (such as diabetes, hypertension, smoking cessation, heart failure, COPD), assesses identified patients for appropriateness (analyzing patient-specific clinical data,medication utilization data, and information obtained from the electronic chart) for pharmacy medication management appointments, and ensures patient is appropriately scheduled into a pharmacy clinic based on review of clinic availability. Collaborates with the Group Practice Managers (GPM), PCMM Coordinator(s), Director's Office, Primary Care Leadership, Pharmacy Patient Aligned Care Team (PACT) Program Manager, Associate Chiefs of Pharmacy, and the Clinical Pharmacy Supervisor to continuously evaluate and document data in the PCMM (Patient Centered Management Module) database for the Pharmacy Service. Daily, utilizes VISTA, local BISL reports, and national databases to determine pending prescriptions greater than 2 days old, current outpatient pharmacy queue numbers by locations, pending clinic orders, pending drug accountability data, active prescriptions with dose-dispenseunit discrepancy, and prescriptions queued without being printed to identify any concerning issues or trends across corporate Orlando. Once identified, has the authority to propose solutions and implement developed strategies to rectify any identified patient care issues. Independently performs gap analysis for new or updated directives/handbooks and policies related to area of assignment. Upon completion, notifies the Chief of Pharmacy of identified gaps, and coordinates with subject matter experts (SMEs) within the service to implement action items to fill any gaps. Takes corrective action, including updating local pharmacy policies or standard operating procedures to align with VHA Directive/Handbook compliance and incorporation, VISN policy, local medical center policy and standard operation procedure. Serves as a subject matter expert and provides education, trouble shooting, and oversight in the use of SimplifiRx. Independently prepares a comprehensive monthly bill of all charges for VA Pharmacy Services provided to the Daytona and Lake Baldwin State Veterans' Nursing Homes for medications, supplies and personnel costs for the Chief of Pharmacy and provides this bill to the Fiscal Service after final approval by Chief of Pharmacy Independently reconciles monthly B09 invoicing for final review by the Chief of Pharmacy Independently completes quarterly invoice audit for submission to facility Fiscal auditor Work Schedule: MONDAY-FRIDAY, 8:00AM - 4:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Pharmacy Service)/PD675-07312-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/02/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized experience: Examples of specialized experience would typically include, but are not limited to: Independently identifies gaps in data availability surrounding operational and clinical workload, cost efficiency, pharmacoeconomic impacts, and drug utilization. Identify, utilizes high?l evel skills in BISL, VSSC, VISTA, CPRS, Pyramid Analytics and Excel to develop reports, databases with large data volume, pivot tables, multi axis charts, graphs, or power excel sheets that provide clear visual depiction. Analyze subsequent data and act on items that would achieve goals that have been set for the Service or that further efficiency or quality. Present or compose reports/memos to share the information or outcomes obtained to high level recipients such as the Pharmacy Chiefs, other Service Chiefs, or the Pentad. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have an appropriate combination of specialized experience and education. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Analysis and Problem SolvingCommunicationsContract AdministrationData ManagementProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, carrying of light office items, stooping, bending, and carrying for retrieval of administrative materials and inventory equipment/supplies are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Miguel Viera-Rodriguez
• Phone: 787-641-7582
• Email: [email protected]