Job opening: Operations Support Assistant (OA)
Salary: $37 696 - 60 703 per year
Published at: Jul 17 2023
Employment Type: Full-time
This position is located in Service Center Operations Directorate, Nebraska Service Center.
As an Operations Support Assistant (OA), you will provide a variety of supply and warehouse support duties essential to the operation of USCIS.
Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Provides support with Human Resources by preparing and processing personnel actions; providing benefit information; timekeeping; assisting with performance management; maintaining records, coordination and scheduling training.
Supports Property and Fleet Management by updating systems, performing inventories, managing excess property disposal; inventory of supplies, forms; maintaining fleet; maintenance and repairs; tracking fleet expenses.
Assists with the Facilities Management by serving as a point of contact for building issues, space planning and facility requirements, coordinating matters with General Service Administration, lessor, contractors, and other building occupants.
Assists with security issues with matters relating to employee, facility, computer, and document security, access control, and documenting reporting issues. Participates in emergency planning. Communications emergency plans and security procedures.
Assist with procurement by preparing requisitions for purchasing goods and services.
Assists in Budget and Finance by monitoring and inputting financial data relating to operational activities; collects data for budget requests and budget expenditure.
Supports Occupational Health and Safety and Workers Compensation Programs by maintaining health and safety logs and training records, case files, reviewing OWCP claims, responding to inquires, preparing reports, and posting program information.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 07/21/2023.
Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.
GS-05: You qualify at the GS-05 level if you possess three (3) years of general experience, one (1) year of which was equivalent to at least the GS-04 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Using word processing to edit and reformat lengthy correspondence and reports;
Gathering data for routine reports;
Maintaining transaction logs, office files and records;
Ordering routine equipment and services;
Reviewing forms and other documents for completeness;
Preparing graphs and charts.
Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities (KSA's) necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other nonspecialized tasks) is not creditable.
OR
You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-06: In addition to the requirements at the lower grade level, you qualify at the GS-06 level if you possess one (1) year of specialized experience equivalent to the GS-05 grade level in the Federal government, with skills needed to perform successfully the duties of the position You must have experience performing the following duties:
Performing complex office automation duties requiring different approaches and methods from one assignment to another;
Providing routine information and assistance on a variety of management services essential to the direction and operation of the office;
Maintaining subject matter files, technical instructions, and/or operating procedure.
GS-07: In addition to the requirements at the lower grade levels, you qualify at the GS-07 level if you possess one (1) year of specialized experience equivalent to the GS-06 grade level in the Federal government, with the skills needed to perform successfully the duties of the position:
Analyzing and evaluating variety of management services essential to the direction and operation of the office;
Retrieving information from other software systems (e.g., databases, spreadsheet, graphics, and word processing), analyzing data for inclusion in reports and publications;
Preparing personal actions, providing benefits information, serving as timekeeper, coordinating and scheduling training and maintaining records;
Tracking and providing information regarding employee and labor relations matters, performing various tasks to assist in administering these programs.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 07/21/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards.
Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.
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