The Program Support Assistant - Connected Health Technician serves as facility champion, leads facility teams to support existing and future Veteran communication initiatives, and coordinates local implementation, training, communications, and outreach of these modalities.

Duties

Major duties include but are not limited to: Ensure facility successfully meets all nationally mandated goals for the Connected Health Program. Establish, develop, and implement local My HealtheVet (MHV)-related goals and strategies to meet goals. Manage communication plans that identify target audiences. Ensure accountability via written communication as it relates to MHV. Assist in the development, implementation, maintenance documentation of MHV internal and control policies and procedures. Collect, develop, implement, and document data to assist management with MHV operational decisions. Lead the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare providers and patients. Identify significant changes in the way employees will integrate Connected Health programs into VA care. Develop and deliver presentations to all levels of the VAMC/HCS to inform of the Connected Health offerings. Develop multimedia campaign materials to enlighten the target population. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Connected Health Technician/PD23455A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes - AFGE The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Minimum Qualifications for GS-07: You must qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with Connected Health programs/modalities; performing a variety of administrative duties; collecting data to develop reports; creating/editing multimedia materials (i.e., printed articles, brochures, videos); and utilizing various software systems, such as Excel, Word, PowerPoint. You will be rated on the following Competencies for this position: CommunicationsCustomer ServiceDatabase Management SystemsTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Nebraska-Western Iowa HCS - Omaha 4101 Woolworth Avenue Omaha, NE 68105 US
• Name: Sarah Drey
• Phone: 319-339-7047
• Email: [email protected]