This position is located in the Government Accountability Office (GAO), Information Systems and Technology Services (ISTS), Cloud Center of Excellence (CCOE). The ISTS manages an agency-wide enterprise architecture that ensures effective information security and privacy controls, system interoperability, and information sharing. The CCOE takes the lead in bringing together the various resources needed to transition ISTS into a multi cloud-centric IT service provider. To learn more visit: ISTS

Duties

The Information Systems and Technology Services (ISTS), Cloud Center of Excellence is looking for an experienced professional to serve as a Cloud Operation Support Specialist to support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders. The incumbent will:

Requirements

Qualifications

You must have one year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS-11 in the federal service, or comparable private or public sector experience which has equipped you with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience: serving as a system administrator for an Amazon Web Services (AWS) product; evaluating processes and operations to propose process improvements; and participating on cross-functional or matrix project teams to implement a cloud-based computing system. Additionally, you must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Your application should clearly show your possession of the specialized experience qualification requirement and the four competencies listed above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualifications requirements BEFORE the closing date of the announcement.

Education

There is no education requirement for this position.

Contacts

• Address Government Accountability Office Human Capital Office 441 G Street NW Washington, DC 20548 US
• Name: Ebonye Watson
• Email: [email protected]