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A Contact Representative, also known as a Customer Service Representative, is a professional responsible for acting as a liaison between a company and its customers. They handle a variety of tasks such as answering phone calls, responding to emails and chat messages, and addressing customer issues and concerns. Contact Representatives also process orders, track shipments, and process returns or exchanges. They are the first line of contact for customers and are responsible for providing excellent customer service to maintain customer satisfaction and loyalty.
Contact Representatives must have excellent communication skills and be able to work efficiently under pressure. They should be knowledgeable about the products or services offered by their company and have the ability to handle difficult or upset customers with patience and empathy. Many Contact Representatives work in call centers and must be able to follow a script or set of guidelines to ensure all interactions are handled consistently and professionally. A career as a Contact Representative can lead to advancement opportunities such as team lead or manager positions, as well as opportunities to work in other areas of customer service such as sales or marketing.
This position is located in the Office of the Chief Financial Officer, National Finance Center, Government Employees Services Division, Government Insurance and Collections Directorate, Government Ins...
This position is located in the Business Office Branch At the Gallup Indian Medical Center in Gallup, NM. The primary purpose of this position is to function as the Health Benefits Coordinator, identi...
This position is located in the Business Office (BO) at Crow Service Unit in Crow Agency, MT. The primary purpose of this position is to function as the Alternate Resources Benefits Coordinator, assur...
About the Position: This position is located at Brooke Army Medical Center, Fort Sam Houston, in San Antonio, Texas. Salary negotiation may be available for those candidates who are new to Federal s...
About the Position: This position is located at Naval Health Clinic New England. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who ...
About the Position: This position is located in TRICARE Operations, Directorate of Administration, 66th Medical Group at MacDill Air Force Base, Hillsborough County, Florida....
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at ...
This part time, not-to-exceed one year position is located in the Montgomery AL Field Office. This office is located at 4344 Carmichael RD, Montgomery AL, 36106 Applications will only be accepted for...
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at ...
The Dayton, Ohio Veterans Affairs Medical Center's Patient Business Service is recruiting for a well-qualified Contact Representative for the Enrollment and Eligibility Unit....
The Dayton, Ohio Veterans Affairs Medical Center's Patient Business Service is recruiting for a well-qualified Contact Representative for the Enrollment and Eligibility Unit....
The Dayton, Ohio Veterans Affairs Medical Center's Patient Business Service is recruiting for a well-qualified Contact Representative for the Enrollment and Eligibility Unit....
Who may apply: This announcement is open to current, permanent DFAS employees in the competitive service and current DFAS VRA employees in the local commuting area and eligible DoD PPP Military Spouse...
The scope of the Health Eligibility Center (HEC), Enrollment Case Management expanded to include support of the veterans' healthcare enrollment system. This support entails assessing and verifying vet...
This position is located in the Purchased Referred Care Department at an IHS Service Unit. The purpose of the position is to administer the provision of Purchase/Referred Care (PRC) in compliance with...
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at ...
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at ...
This position of the Contact Representative will be located in the Business Office for the Supai Health Clinic, in Supai, Arizona. The incumbent reports to the Supervisory Health System Specialist ( P...
This position is located in the Purchased Referred Care Department at an IHS Service Unit. The purpose of the position is to administer the provision of Purchase/Referred Care (PRC) in compliance with...
This position is located in the Purchased/Referred Care at Haskell Indian Health Center in Lawrence, KS. The purpose of the position is to administer the provision of Purchased/Referred Care to determ...