The Support Operations Directorate at the NASA Shared Services Center (NSSC) is currently seeking a highly qualified candidate to serve as a Lead Management and Program Analyst. This position is responsible for a variety of duties including administration and management functions as well as program and project analysis.

Duties

Serve as a Team Lead and provides expert advice and guidance on the processes, methods, and resolution for operation functions, communications, risk management, project and program management, quality oversight, data analysis, etc. Support business operational demands and utilize data management and analytics to maximize outcomes. Produce extensive written products to explain programmatic concepts, strategies, alternatives, and outcomes to senior leadership. Communicate with internal/external stakeholders to gather information and integrate work products. Prepare presentations based on assessments and on validated information and data. Lead teams as a subject matter specialist or representative to provide information and/or data-driven guidance. Research/investigate new or improved business and management practices for application to operating and administrative programs. Coordinate planning and execution of projects, including identifying opportunities to automate and improve processes. Determine when adjustments to task assignments are necessary. Trains new employees. Plans, organizes, and schedules work; explains what tasks are to be performed and what methods are to be used. Perform a full range of Team Lead duties which include exercising independent judgment in assigning work to members of the team based upon an assessment of the technical nature of the task and the expertise and qualifications of each employee. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Leading or serving on teams as a subject matter analyst to provide information with data-driven guidance; Leading or serving on teams/projects related to customer experience management activities; Providing guidance and making recommendations on communication strategies and products to senior leadership. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Contacts

• Address NASA Shared Services Center 1111 Jerry Hlass Road Stennis Space Center, MS 39529 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: nssc-contactcenter@mail.nasa.gov