As the Director (Bank Appeals), you will oversee and perform a range of highly technical duties to successfully accomplish the OCC's internal and external bank appeals functions while serving as the technical expert on the appeals processes in the Office of Enterprise Governance and the Ombudsman (EG-OMBD). This position is located in the EG-OMBD, External Governance, in Washington, DC.

Duties

As Director (Bank Appeals), you will: Plan, organize, implement, and direct activities associated with the appeals program and the administration of the Bank Examination Questionnaire (BEQ) process. Investigate, troubleshoot, coordinate and respond to appeals, complaints and inquiries from bankers and consumers involving OCC decisions and actions. Provide guidance to EG-OMBD analysts to assure consistency in procedures, analysis, and using and maintaining the appeals, Case Analysis and Management Program (CAMP), and BEQ databases. Plan, organize, implement and direct activities associated with national bank appeals activities and management accountability for adherence to OCC goals and initiatives. Review and finalize individual appeal decisions, resulting in final agency decisions. Conduct supervisory work which includes responsibilities for: planning and scheduling work; assigning work to employees; assuring that production, accuracy, quality, and service level requirements are met; preparing an annual budget, including monitoring contract costs; preparing performance plans and evaluations; approving leave and training; and effecting minor disciplinary measures, such as warning and reprimands and making decisions in accordance with delegated authorities.

Requirements

Qualifications

You must meet the following requirements within 30 calendar days after the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-VIband level. Examples of specialized experience for this position include: Experience examining or auditing a financial institution's adherence with laws, regulations and guidance related to bank supervision activities, and Experience reviewing and adjudicating appeals from financial institutions. AND Selective Placement Factor: You must possess a National Bank Examiner (NBE) commission reflecting that you are authorized to sign Reports of Examinations (ROEs) for national banks and federal savings associations. The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your resume.

Education

Education cannot be used to qualify for this position.

Contacts

• Address Office of Enterprise Governance and the Ombudsman 400 7th Street SW Washington, DC 20219 US
• Name: Dekieta Bethea
• Phone: 202-679-1591
• Email: Dekieta.Bethea@occ.treas.gov