The primary purpose of this position is to provide assistance in technical support and training to users of software applications. Applications include management information systems (MIS), Point of Sale systems (POS), and other systems and programs throughout the Commander, Navy Region Northwest (CNRNW) area.

Duties

Experienced IT professional will provide technical assistance for the Manager of Information Systems and team in the implementation and support of various computer and information systems within Navy Region NW Fleet & Family Readiness Programs. This position is located at Keyport WA and will provide technical support for NBK Fleet & Family business activities including physical installations, assembly, configuration and maintenance of personal computers and network devices. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting via a centralized Helpdesk when system failures or dysfunctions occur.

Requirements

• This position is subject to background check in accordance with federal regulations. This position is subject to background check in accordance with federal regulations. Occasional travel within the Region is required.
• Occasional travel within the Region is required.

Qualifications

Knowledge of basic computer systems and design is required. A sound understanding of the pertinent characteristics of all Windows operating platforms is required. Knowledge sufficient to assist in the configuration of the POS/MIS and to advise and assist both management and staff on functional use is crucial. Sufficient knowledge and teaching skills required to train front-line personnel on the use of the various programs associated with the MIS/POS systems. Knowledge of basic troubleshooting techniques and excellent customer service skills to sufficiently provide high-quality customer service support to all levels of users within CNRNW. Must possess a good understanding of the role of MWR and the other FFR Programs dependent on the MIS/POS systems. Some knowledge of NAF accounting, personnel, and procurement methodologies is highly desirable. Knowledge of the KRONOS Timekeeping system, SAP Management Information System, Class Systems, SQL and Access databases, RECTRAC, Micros, or other point of sales (POS) systems is highly desirable. Must successfully pass a formal background investigation appropriate to the position and obtain and maintain the appropriate computer security access level. Employee must obtain and maintain certification(s) in accordance with DoD 8570.01-M, December 19, 2005 & subsequent policy updates within six (6) months of placement . A valid driver's license for travel between work sites is required. Employee may be called upon to assist customers with problems outside of regular business hours, including evenings, weekends and holidays.

Education

Degree in computer science or certificate program that is equivalent to the major course work for a degree in computer science is preferred.

Contacts

• Address NRNW Region NAF HR Office 1103 Hunley RD Bldg 94 Silverdale, WA 98315 US
• Name: NRNW NAF HRO
• Email: [email protected]