This position is located under the VA Pittsburgh Healthcare System (VAPHS), Health Administrative Service Line (HAS) and reports to the Supervisory Telephone Operator in Pittsburgh, PA.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties: Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems. Provides directory service assistance to callers by retrieving organizational information from computerized directory databases. Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls. Prepares files for end of month reporting. Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification. Operates various paging systems (long range, in-house, overhead call). Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations. Issues and receives staff pagers in the absence of the assigned supervisor. Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. Performs other related duties as assigned. Work Schedule: During the training period for the position, the tour of duty will be Monday through Friday 7:00am - 3:30pm. After completion of training, tour of duties will change and may be Monday through Friday 5:00am - 1:30pm, Tuesday through Saturday 3:00pm - 11:00pm, Monday through Friday 11:00am - 7:30pm. All are subject to change, based on the needs of the facility. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved

Requirements

Qualifications

GENERAL EXPERIENCE: Applicants must possess one (1) year of general experience that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. -OR- COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer Service (Clerical/Technical)Information ManagementTechnical CompetenceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment; carry of light items such as papers, books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]