This is in the Advanced level of the position. The incumbent serves as an Advanced Medical Support Assistant in the San Francisco VA Health Care System (SFVAHCS), of the Sierra Pacific network (VISN 21). Position is located within the Office of Community Care (OCC).

Duties

MAJOR DUTIES INCLUDE BUT NOT LIMITED TO: The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third-Party Administrator(s) to coordinate Veteran Community Care and TriWest activities. This coordination involves multi-disciplinary communication and coordination as a member of a cross-functional team. Incumbent assists with the coordination of records between Medical Center, OCC providers and coordinate the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider. Incumbent maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers. The incumbent(s) supports Patient Safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full social security number. The incumbent will coordinate the daily duties for Office of Community Care, which includes but not limited to the processing authorizations under the Outpatient medical care programs, Inpatient medical care, and miscellaneous other Community Care programs. Care Coordination may be complicated by planned and unplanned absences of other Community Care staff. Changes in priorities maybe required to meet deadlines. The incumbent assists with developing and recommending proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity. Based on defined objectives by the Supervisor, the Office of Community Care Services determines specific steps to take and implements those using standard operating procedures (SOPs). Work Schedule: Monday - Friday 8:00am - 4:30pm Pacific Time (PT) or as determined by supervisor. Telework: The number of telework days per pay period and/or number of days reporting to the office will be at the discretion of the supervisor. Virtual: This is not a virtual position. Functional Statement #: 00856-F Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: Medical Support Assistant (Advanced), GS-6 Experience: One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.Physical Requirements: See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Molly Hwe
• Phone: 4152214810
• Email: [email protected]