The Supervisory MSA for Medical Service will have supervisory responsibility for all MSA within Medical Service. This employee will plan and direct programs within Cardiology and Pulmonary clinics with clinical input in to the Nephrology, Infectious Disease, Hematology/Oncology and Endocrine Services and which include at least one Lead MSA (cardiology).

Duties

Major duties include, but are not limited to: Assign, evaluate and manage the work of all subordinate staff, resolve complex issues as they occur. This employee will also manage consults for all clinics from the services that are managed and ensure that VHA guidelines are met. Collect and synthesize QI data for periodic monitoring as well presentation to leadership. Create Performance Plans and provide objective quantifiable metrics for all MSA's and evaluate performance. Perform and approve LEAF requests to manage clinic requests Take disciplinary action when necessary. Manage all inventory purchases for Cardiology department Make purchases (large capital purchases ie., 2237's) for cardiology Serve as approving official for all sections that are being managed. Work Schedule: Monday through Friday 8:00 AM to 4:30PM Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience 1 year of experience at equivalent to the next lower level of GS-07. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-08 Experience. One year of experience equivalent to the GS-7 grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment References: VA Handbook 5005/117 Part II Appendix G45 Qualification Standards for 0679 Medical Support Assistants The full performance level of this vacancy is GS-08. Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing, and bending. No special physical qualifications are required.

Education

There is no educational substitution for this grade level.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Marcus Garrison
• Phone: 559-225-6100 X6339
• Email: [email protected]